DVD Disc Reading

Hello all,

I have recently noticed an issue where my Xbox One will only play some DVDs. I own ten or so DVDs which work well with the Xbox One, and ten or so which wont play (It just sits at a black screen until the end of time). I recently rented a redbox movie which
did not work either. All of these movies are region one as is the Xbox. So far I have tried:

- Doing a hard reboot

- Checking the system for updates

- Uninstalling and Reinstalling the blu-ray dvd app

- Checked the dvd/blu-ray settings to make sure they are set correct.

I then called customer support. "Dale" informed me that the Xbox One cannot play DVDs and plays Blu-Rays only. When I sent him a link to the xbox.com page that said it plays both formats he insisted that you have to burn the DVDs to your computer and burn
them to a Blu-Ray disc. An hour and a half later, he said I would have to have my system repaired ( I think he just was looking for an exit from the conversation). He also stated that the first generation of systems could not play DVDs as they have different
hardware...

Anyways, since Dale was recommending that i bootleg redbox movies as my solution I am going to ignore his advice and everything he said haha.

Anyone else have issues similar to this? Some DVDs work perfect while others wont play. A few were brand new movies, and work fine on my ten year old DVD player and PC. Is there another app that plays DVDs that I could try?

Thanks,

Sam

:)

 

I don't understand in 2015 why we have to install games on our console

Incorrect HDDVD was like DVD speeds, not at the start, but they were getting faster, and the read times were normal. The bluray is slower because of how the bluray reads or prints it i can't remember one of those two reasons makes it slower to read.

Last gen PS3 would load assets multiple times on the disc to help with load times, now we just install it all so it can load off disc or disk.

HD DVD was superior in every way, even the features that were promised like picture in picture and other features in movie while you watched a film... bluray always said "coming soon" for those features while hd already did it. The real downside to HD Dvd was the size, bluray is larger, of course just like normal dvd's HD DVD could get upgraded without needing new machines like dvd 9's.

/rant

 

bluray dvd

No Blu-Ray is a different disc reading to the standard DVD basis. Many companys have the legal right of using it like Sony. But Microsoft isn't one of them so I'm sorry it won't play Blu-Ray DVDs. They require a Blu-Ray Disc Driver.

 

If anyone thought speaking to customer service over the phone was bad..

Sam: at 23:39:13

Are there certain formats that dont work? As this is supposed to be a "next gen entertainment system" I would hope all standard DVDs would work...

Dale: at 23:40:07

Yes correct. It should match the format installed on your console for those DVD to work.

Dale: at 23:40:39

We can actually fount the format type at the back of the case of the disc

Sam: at 23:42:21

What format should I be looking for? I mean my old 10 year old DVD player can play all of these movies as well as my computer. I don't think its the DVDs

Dale: at 23:43:16

There are many DVD formatted disc, one example is BlueRay disc.

Dale: at 23:44:34

Since some standard DVD formatted is out dated, that's the reason we need to have an updated application as well in order to play the disc from your console.

Sam: at 23:45:41

I tried uninstalling he Blueray/DVD app and reinstalling it so that should be up to date.

Sam: at 23:45:56

As for the movie this is a new Redbox movie so the format should be up to date I would think

Sam: at 23:46:16

Is there any other DVD app besides the standard Blueray/DVD app that might work better?

Dale: at 23:46:19

Yes correct.

Dale: at 23:47:12

I suggest to copy the movie from standard DVD into a blank DVD blue ray formatted.

Dale: at 23:47:30

We can actually do this using your computer.

Dale: at 23:47:37

It's like burning a CD.

Sam: at 23:47:45

Wait so ever time I want to watch a DVD I have to burn it to a different format?

Sam: at 23:47:55

This sounds more like my xbox is not working properly...

Sam: at 23:48:35

sales.liveperson.net/.../10740014... 3/8

12/31/2014 about:blank

I don't see why my ten year old DVD player and PC can play the movies fine, but my brand new xbox which is supposed to be this all in one system doesn't recognize them without me burning them into a different format

Dale: at 23:48:53

Most of the DVD nowadays are also available with blue ray formatted disc.

Sam: at 23:49:37

So basically what your telling me is that the Xbox One can only play BlueRay DVDs?

Dale: at 23:49:55

The DVD player can able to play the standard one. Some can still play CD movies.

Dale: at 23:50:42

Not just only blue ray disc.

Sam: at 23:51:13

Hmm the xbox site says otherwise... is there any way I can escalate this conversation?

Sam: at 23:52:12

Because I have watched regular DVDs on the system and the site advertises that it works with standard DVDs

Dale: at 23:52:13

When DVD technology first appeared in households, users were simply popping DVD discs into their DVD players to watch movies.

Dale: at 23:52:22

an attractive option to the then-conventional VCR. But just as compact disc (CD) technology evolved so that users could record and erase and re-record data onto compact discs, the same is now true of DVDs.

Dale: at 23:53:38

Other format disc are, Standard DVD, DVD-Video, DVD-ROM, DIVX, DVDR, DVDRW, DVDRAM and more.

Sam: at 23:54:07

Understood. What I am asking is why my system can play some DVDs and not others (all the same format).

Dale: at 23:54:09

I just example one which is the blue ray which is very popular formatted disc.

Dale: at 23:54:54

I am actually looking for an application which can able to read and play standard dvd.

Sam: at 23:55:10

support.xbox.com/.../watch-bluray-dvd-movies

Sam: at 23:55:20

According to this the blueray player app should be able to read DVDs

Dale: at 23:56:13

Yes, that is for blue ray formatted disc.

Sam: at 23:56:40

"The Blu-ray player app allows you to enjoy Blu-ray and DVD movies available in your region through your Xbox One console."

Dale: at 23:57:02

Disc and Blu-ray settings

Sam: at 23:57:08

Looks like Blu-Ray and DVD according to that

Dale: at 23:57:49

Please check the link and check if the settings are the same with the settings on your console.

 

Hey there UnfitGiant35!

Sorry to hear about the DVD issue and any inconveniences this may have caused . Just to clarify, the Xbox One console can play DVD's and Blu-ray discs. As far as why only certain DVD's will not play and only others will is odd. What specific DVD titles are
you having issues playing? Also, what condition are the discs in? Just to make sure that we have covered all troubleshooting steps, I also recommend trying the following steps:

• From the Dashboard, Press the Menu button on your Xbox One controller.
• Select Settings and then Disc & Blu-ray.
• Select Persistent Storage and then select Clear Persistent Storage.
• Follow this process 3 times, then press and hold the power button on your Xbox One console for 10 seconds.
  
• Once your console is powered off, unplug the power cord.
• Wait 5 minutes and then plug in your console.
• Power on your console and try playing one of the discs that are experiencing the issue.
  

Once again, I am truly sorry to hear about the issue and the unpleasant support experience. Give the suggested steps a try and let us know the results as well as the requested information. Thanks!

 

I tried those steps but it did not work. I still have certain DVDs (not Blur-rays) that won't load and I only get a black screen.

 

This thread is almost a year old. Please start your own thread with the steps that you have tried so the help can be directed at your issue specifically.