DVD and Blu ray disc stopped issue?

Xtreme Z 3000 · Jul 10, 2015

Hello everyone.

My name is xtreme_z_man_360, just call me z360, nice to meet you

My Xbox One plays games, both disc ans downloaded one, perfectly

and all the apps work perfectly as well, but whenever

I put a DVD or a Blu Ray disc, I get a "Disc Stopped" message.

I tried uninstalling the app and install it again, but nothing works.

Is the problem with my console or the Blu ray app ?

And what is the solution with this problem ?

:)

Xtreme_Man_3000 · Jul 10, 2015

DVD and Blu ray disc stopped issue

Hi guys.

My Xbox One plays games, both disc ans downloaded one, perfectly

and all the apps work perfectly as well, but whenever

I put a DVD or a Blu Ray disc, I get a "Disc Stopped" message.

Is the problem with my console or the Blu ray app ?

And what is the solution with this problem ?

Kassad · Jul 10, 2015

Play videos on burned discs

Can Xbox One X play mkv's, mp4's, etc that have been burned to blank blu-ray/DVD discs? I have some discs that have the DVD and blu-ray folder/file structure, but I also have discs that have videos that were just drag and dropped, then burned and I'm curious if the One X will play these.

Azrael008uk · Jul 11, 2015

Strange problem.

At the top of this forum is a tab for "Support".

Click on it and get some.

Then tell us how it worked out for you.

kingvas78 · Oct 31, 2018

Unplug the unit from the power brick. Unplug the brick from the wall and wait until the light goes out on the brick ( a couple minutes). Restart the console and see what happens. If it doesn't work contact support. Follow there trouble shooting, if it is
a warrantable issue request an advanced exchange.....

Obsessive Power

Hi,

Sounds like the laser in your console's Blu-ray drive has a hardware issue.

To test if your Xbox One X has issues reading discs, try playing a DVD movie disc. If can't read DVD movie discs either then your console has a hardware fault.

Note: It must be a DVD movie disc, not a Blu-ray movie disc.

There are two lasers in the Blu-ray drive, one for reading Blu-ray discs and one for DVD discs. Xbox One games use Blu-ray and the 360 console used a DVD drive.

Peterjmc

I just tried uninstalling and re-installing. It did not work for me. I decided to test a few more DVDs and Blu-ray discs. All of the DVDs and Blu-Rays I've tried have this problem.

I'm fairly confident in saying this issue started when HDMI-Auto detect stopped working.

Obsessive Power

Hi,

Can you check if your console can read DVD discs please? To do this just insert a DVD movie disc. If it works, the console will load the Blu-ray Player app (make sure this this downloaded from the Xbox Store).

Note that the disc you try must be a DVD not an Xbox One or a Blu-ray movie disc.

If your console won't start the DVD movie disc then this indicates a fault with your Xbox One Blu-ray drive. These drives contain two lasers, one for DVD's and one for Blu-ray discs. Xbox One disc games are on Blu-ray, Xbox 360 games are DVD's.

Obsessive Power

To clarify;

PlayStation 1 - CD-ROM

Sega Saturn - CD-ROM

Sega Dreamcast - GD-ROM - A proprietary disc format

PlayStation 2 - DVD

Nintendo GameCube - Nintendo Optical Disc

XBOX - DVD

PlayStation 3 - Blu-Ray

XBOX 360 - DVD

Nintendo Wii - Wii Optical disc (basically DVD)

Wii U - Wii U Optical disc (basically Blu-Ray)

PlayStation 4 - Blu-Ray

XBOX One, One S and One X - Blu-Ray

PlayStation 5 - Blu-Ray

XBOX Series X - - Blu-Ray

Obsessive Power

Hi,

The optical drive in the Xbox One is a Blu-ray drive. Xbox One discs are on Blu-ray disc, same as HD Blu-ray movies. Xbox 360 games came on DVD disc.

Oversimplifying my explanation a little, the Xbox One has separate lasers for reading DVD discs than it does for reading Xbox One blu-ray discs.

The laser that is used to read DVD's has failed. This isn't a software issue, it's a hardware one. Unfortunately you can't fix this yourself, you'll need your console repaired. Sorry.

DVD and Blu ray disc stopped issue?