Duplicating up on Xbox Live subscriptions

Discus and support Duplicating up on Xbox Live subscriptions in XBoX on Consoles to solve the problem; Bought a new Xbox One recently and signed up to Xbox live on Dec 20th (got 1 month free but couldn't see how to get back to the original 2 month free... Discussion in 'XBoX on Consoles' started by OuterFlame33295, Dec 28, 2014.

  1. OuterFlame33295
    OuterFlame33295 Guest

    Duplicating up on Xbox Live subscriptions


    Bought a new Xbox One recently and signed up to Xbox live on Dec 20th (got 1 month free but couldn't see how to get back to the original 2 month free option when we first powered up the Xbox One?)

    I have a son who is set up correctly as a child account

    Over Christmas he got a 3 month subscription from a family member and he entered that code on his child account

    This means (I think) that we are both running a parallel subscription and wasting a month of xbox live?

    Please can you let me know how we can merge these subscriptions together, and how I only got 1 month instead of the original 2 months offered on the Xbox when we switched it on?

    Thanks in advance

    Andy

    :)
     
    OuterFlame33295, Dec 28, 2014
    #1
  2. michael_a162008
    michael_a162008 Guest
    Highscore issue on minecraft

    duplicating blocks is cheating on xbox live according to the minecraft people
     
    michael_a162008, Dec 28, 2014
    #2
  3. SaltSlasher
    SaltSlasher Guest
    Xbox Live 55 million monthly active users

    That is very interesting. And since you get 1 subscription for all your Xbox's you know there are no duplicates, or is a rare choice.

    So are a ton of people still using 360? I wonder if they are gonna make Xbox Live have a free Windows 10 game, and get non Xbox owners into it. Cause I love the free games, its like Humble Monthly.
     
    SaltSlasher, Dec 28, 2014
    #3
  4. BobMcFly247
    BobMcFly247 Guest

    Duplicating up on Xbox Live subscriptions

    Unfortunately there is no option to merge this subscriptions here. But you may phone the support to have it transferred. The proper phone number can be found at
    support.xbox.com/contact-us

    Fot the future: subscriptions should always be done by the parendt/adult accunt so all family members will be able to use the benefits of the subscription.
     
    BobMcFly247, Dec 29, 2014
    #4
  5. OuterFlame33295
    OuterFlame33295 Guest
    tried online chat with Microsoft but they said you can't merge - I have no choice but to cancel my subscription - shame that Microsoft don't have a family friendly policy - and shame we have lost 2 free months of subscription!
     
    OuterFlame33295, Oct 31, 2018
    #5
  6. OuterFlame33295 Win User

    Duplicating up on Xbox Live subscriptions

    tried online chat with Microsoft but they said you can't merge - I have no choice but to cancel my subscription - shame that Microsoft don't have a family friendly policy - and shame we have lost 2 free months of subscription!
  7. BobMcFly247 Win User

    Duplicating up on Xbox Live subscriptions

    Unfortunately there is no option to merge this subscriptions here. But you may phone the support to have it transferred. The proper phone number can be found at
    support.xbox.com/contact-us

    Fot the future: subscriptions should always be done by the parendt/adult accunt so all family members will be able to use the benefits of the subscription.
  8. XBF Leo G Win User

    Cobrança duplicada -[Translation - Duplicate charge]

    Hello RiovaniAlbuquerque,

    Thank you for posting on the Xbox forums. We understand that you have two charges for a subscription on your account. Do you have

    any other subscriptions active on your account     other than Xbox Live Gold? The subscriptions are set up to automatically renew unless the auto renewal is cancelled. If the charge was a duplicate charge for the same subscription made today, we recommend cancelling
    the subscription to see if the account qualifies for an automatic refund. If you still do not get refunded for the duplicate subscription charge, we suggest reaching out to the
    Xbox Support Team for further assistance. Be sure to let us know the results
    RiovaniAlbuquerque!
  9. XBF Erick C Win User

    Billed twice while adding a debit card.

    Hey there!

    Thank you for reaching out to us on the Forums and sorry to hear that you are running into this billing issue. If you look under your accounts

    Order History     do you see both transactions? If you do see the duplicate transactions then I would advise that you

    Request a Refund     for the duplicate charge. If you see that one of the transactions is showing up as failed, then I would wait a couple of business days, It could be possible that the transaction will roll off on your banks side as the transaction has failed.

    Please let us know if this has helped.
  10. XBF Meryem R Win User

    Duplicate payments for subscription

    Hello @thejackal0409, I hope everything is going well for you!

    Thank you for reaching Microsoft Xbox Forum support.

    I am very sorry to know you are having such conveniences. Please do not worry about the situation because I am here to help you out!

    In order to make sure that you are getting double charged from the same account please go to Microsoft account | Sign In or Create Your Account Today – Microsoft, sign in with your account, select payment and billing, and then select order history.



    If the issue still persists after going through the troubleshooting steps mentioned, I invite you to contact our Xbox live support so that they can check your transactions.

    Xbox Support

    I wish you a lovely day, and I hope this helps you out! All the best!

    Kind Regards

    Stay safe, and happy gaming!
Thema:

Duplicating up on Xbox Live subscriptions

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