Duplicate Purchases for XBOX with NO DOWNLOADS

It's always a pleasure to be able to help.

It's always a pleasure to be able to help.

You are always welcome.

Hi I’ve contacted EA Sports but they’re saying it’s a Microsoft billing problem and they can’t help!

Hello, how are you? My name is Mateus. I'm an Independent Advisor and I'll be glad to help you today.

First, welcome to the Xbox community. Would these additional purchases appearing on your account be the same amount spent on FIFA points? Please check if the additional charge appears in your order history via the link below, please.

https://account.microsoft.com/billing/orders/

*Thank you in advance for contacting.

Hello Mateus,

Many thanks for your response. The additional purchases do appear in my order history but they aren't the same amount as the ones my son does, no. My son purchases the points on his card and the additional charge comes out of my account.

Thanks,

Claire

Hi graga afk,

I'ms sorry to hear about any issues you may be having trying to receive a refund for a duplicate purchase. If you like you may also visit the Request an

Xbox digital product or subscription refund page.

Hope this helps. Let us know.

I understand, in this case, you should contact Xbox support as I'm just a member of the community like you and I don't have access to this area. To contact them you must follow the instructions below.

Visit the website: https://support.xbox.com/en-US/contact-us

Click on contact us

Or

Ask an agent a question

- Describe the problem you are having, if you are going to use the ask a question to an agent option, to get redirected faster to a real person, enter the term 'talk to agent' and then choose the categories of your problem.

- Choose to get a callback or talk to one of the community gamers, you will be redirected to the right sector