Duplicate charges

Trey_096 · Dec 10, 2020

I brought a game on the microsoft store, at first it said the purchase failed so tried again and it went through except for it charged me TWICE for the same thing. Is there a way I can get a refund for one of the charges and still keep the game without
having to downlod it again?

:)

robbiekiefel

Ya you'll try and get your duplicate charges refunded only to be told you've had to many refunds this year all 8 days of 2022 and yet your order history shows you haven't had any refunds in 2021 or 2022 so you won't get your refund. Then you'll spend six hours online searching for away to talk to someone only to be told by a machine to go back to support where they denied your request(no human involved) and at the bottom of your denile page they'll ask you for a survey(funny right?). Which you then get frustrated and call your bank to contest the charges, where they tell you you might get your money back in 45-90 days. Which leaves you angry pissed off and no one to talk too. Great costumer service right Not!

Jesse E'

Hello, My name is Jesse. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

Do you see the charges here? https://account.microsoft.com/billing/orders/

If you do then you can request a refund. To get a refund, please go here and copy the the order number https://account.microsoft.com/billing/orders/

Then use it to fill out this form https://support.xbox.com/en-GB/forms/request-a-...

After submitting, wait for an email on the status of your refund. You should get one within 72 hours and if your request is approved, you'll get your money back soon after. Refunds are processed in 3 - 5 days.

However, if you can't find it on that link on all the accounts you are associated with, then you'll need to reach out to your bank for assistance on this issue.

Hope this helps

Jesse E'

Hello, My name is Jesse. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

To get a refund, please go here and copy the the order number https://account.microsoft.com/billing/orders/

Then use it to fill out this form https://support.microsoft.com/supportrequestfor...

After submitting, wait for an email on the status of your refund. You should get one within 24 hours and if your request is approved, you'll get your money back soon after. Refunds are processed in 3 - 5 days.

Spike1968

Try contacting your bank and disputing the charge as a duplicate transaction.

Smwutches

If you haven't done so already, you can also reply to the email you received about the refund to contact the refund specialist. That and the request form are the only ways of contacting them.

Duplicate charges