Duplicate billing for what seems to be the same service

Discus and support Duplicate billing for what seems to be the same service in XBoX Games and Apps to solve the problem; Hi there, My billing report shows two different debits for what seems to be the same service " Xbox Live Gold " (R$ 29,00) and "Xbox Game Pass para... Discussion in 'XBoX Games and Apps' started by Leu Camara, Sep 24, 2019.

  1. Leu Camara
    Leu Camara Guest

    Duplicate billing for what seems to be the same service


    Hi there,

    My billing report shows two different debits for what seems to be the same service " Xbox Live Gold " (R$ 29,00) and "Xbox Game Pass para Console" (29,00) both showing the benefits of free games. I searched and searched but couldnt find the difference between
    the two.

    I'm used to download alot of games in game pass, and I never play online.

    Which one should I Keep?

    Regards,

    Camara

    :)
     
    Leu Camara, Sep 24, 2019
    #1
  2. AridLizard Win User

    Duplicate billing for what seems to be the same service

    with Xbox Live Gold you get 3 free Games With Gold each month that are yours to play as long as you have an active Live Gold subscription. if you play any of those games then you will want to keep Live Gold

    with Xbox Game Pass you have access to all the games in the Game Pass library. if you play any of those then you will want to keep Game Pass

    as the others have said, there is a new service which combines Live Gold and Game Pass called Ultimate Game Pass (which works out cheaper than the 2 separate subscriptions)

    if you upgrade to Ultimate Game Pass it will convert any Live Gold and/or Game Pass you have into Ultimate Game Pass.

    do not cancel Ultimate Game Pass as it does not give you back the separate Gold and Game Pass that was converted.

    it's best to turn off recurring billing and just let the Ultimate Game Pass run out if you wish to go back to only using Game Pass or Gold.
  3. Chargersbride Win User

    Duplicate billing for what seems to be the same service

    The Xbox Game Pass Ultimate plan includes all the benefits of Xbox Live Gold, plus over 100 high-quality console and PC games. New games are added all the time, so there’s always something new to play.
    Enjoy exclusive member deals and discounts. Play together with friends on the most advanced multiplayer network is what I have, love it
  4. Marcus Ross Win User

    Duplicate billing for what seems to be the same service

    Xbox live gold and game pass are both separate subscriptions that allowed you to avail of free games. However, xbox live is needed to play online. I'd recommend using xbox ultimate game pass which has both.

    https://www.microsoft.com/en-ca/p/xbox-game-pass-ultimate/cfq7ttc0khs0?activetab=pivot%3aoverviewtab
  5. Korhog Win User

    duplicate billing

    don't worry, your money will return soon
  6. dempup Win User

    Duplicate Billing

    Hi ....shhh...

    Thank you for reaching out to the forum. You can always login to your account and check what purchases are made at account.xbox.com. And if there are any duplicate or wrong payment, then you have to reach out to support.xbox.com to get the payment issues resolved.

    Hope you get it solved
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Duplicate billing for what seems to be the same service

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