Duplicate accounts for same email address.

chunkycamaltit · Oct 17, 2016

I somehow have duplicate MS accounts for the same email address. It's causing problems, the accounts need combining or one needs closing. Also live chat won't allow me to enter my name so won't let me enter live chat

:)

leebroath · Oct 17, 2016

Adding my partners Xbox 360 Username to the Xbox One

Right it's not allowing me, every time it's asking me to input the MS email address and password once that's done it makes a duplicate account which was mine

My other half didn't need to input an email address it's just a profile on my Gold Account

This is doing my NUT IN

I need to add her also because when I go away I want the Xbox one to recognise her

Measator · Oct 17, 2016

A question I have about Xbox Live

A question I have is when I sign in on my Xbox 360 to my Xbox Live account in the top right corner it shows your emblem along with a rotation of my gamertag name, achievement numbers, money I have on my account, and my email address linked to the account. But for some reason it doesn't show my email address when it's rotating through and instead just shows blank nothing until the next thing comes up in the rotation when it should show my email address in the rotation.

Hey Papi · Oct 17, 2016

You will need to speak with someone from Xbox Support about your account to get this resolved. Here is the link Contact Us | Xbox Support

Click Chatwith Xbox Support or Request a call

Hope you get this resolved.

Hey Papi

You will need to speak with someone from Xbox Support about your account to get this resolved. Here is the link http://support.xbox.com/en-US/contact-us#5:1:2

Click Chatwith Xbox Support or Request a call

Hope you get this resolved.

THEOWENKILLER

Was the message not duplicated to your email address,sometimes they are.

4297f9a3-1dfb-4130-8

It does sound like you have a duplicate account.

The first thing you should do is try going through the account recovery ("forgot password") process for your duplicate Microsoft account (the one with the Gmail address).

If this succeeds, you can then add a new email address (perhaps a new Outlook.com mailbox) to that account and then delete your Gmail address from it. This will free up your Gmail address so you can add it to your primary Microsoft account (the one with
the Freeserve address). Then set your Gmail address as the primary address and remove the obsolete Freeserve address.

When that's all done, you can delete your duplicate account through the account security page (https://account.microsoft.com/security/) under "more security options".

SirupyBoot57950

Those steps sound good, but isn't the account on the Xbox One console that the Son is playing logged in with his Dad's email? Once Dad's email gets removed from the Son's account, will the Xbox One console freak out?

Does the Son need to login to the Xbox One with his new email address? And will that create a second account on the console with the same gamertag but different email address? Eventually that duplicate account will need to be deleted?

About the gamertag, is that the key to being able to save/transfer all the progress you've made in different games?

annehorton_4

Hi C4rribou, I see you have an issue with a Microsoft account that seems to be having issues. This might be best looked at by support, since they can get you the attention you need and it will require being able to access your account. I would try signing
into login.live.com and making sure all of your security info is up-to-date too. I do not believe they will be able to sync accounts, but you can use the link I gave you to update the email on your account, perhaps that will help. If it does not, try calling
1-800-4-MYXBOX( 1-800-4699269) and get an agent to look at the account for you.

Duplicate accounts for same email address.