duplicate account?

Arin Baynum · Dec 16, 2023

I signed into a new Xbox, but had to reset mt password, which I did. When I finally reset my password and signed in, it created a blank duplicate account with the same email and username and with NONE of my game history. My old account STILL exists too, I checked, but whenever I enter my email and password to sign in, it signs into this duplicate instead. How do I fix this? I want to sign into my old account again.

:)

Vardagul

Hi Thomas! My name is Darhlene and I’m here to assist you.

After further checking, it is not possible to link 2 Microsoft accounts to one primary email address. Your Minecraft account must have migrated to the original Microsoft account email address where it was first created.

You can check out this link for further information regarding Minecraft account migration:

https://help.minecraft.net/hc/en-us...-Minecraft-Java-Edition-Account-Migration-FAQ

To locate the original Microsoft account that is linked to your Minecraft:

Sign in to https://account.microsoft.com/

Select the 'Payment & billing' tab, then check your Order History.

Please do this step and check all of your Microsoft accounts. If you don't see any Minecraft transactions in the Order History, it means that the account is not associated with your Minecraft account.

Please provide me with an update when you finish.

Note/Disclaimer: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

Kind Regards,
Darhlene

Annanda Martins

Hi, my name is Annanda, thank you for your question and for reaching out.

Arin B, if you made 100% sure you have logged with the correct email address and still a new account was created, i highly recommend contacting Support directly so they can look into your account and verify why there are multiple accounts attached to the same email. Here in the community we do cannot access account information, so that needs to be dealt with Support, okay?

Here hoping this issue can be solved as fast as possible.

https://support.xbox.com/contact-us/

I hope I was able to answer your questions! Please, if you have any other doubts, we are here to help.

If the reply was helpful, please don’t forget to upvote or accept as an answer, thank you.

Best Regards, Annanda.

Griff0870

Yes, you are correct. One acct on xbox and one on pc. What is the process to correct the issue? I dont want to mess up his gamertag history, etc.

Smwutches

No. Nothing can be transferred between accounts.

XBF Crystal P

Hi there Griff,

Thanks for the reply.

The account from the Xbox will need to be logged into the PC using the email and password associated. This will allow the account information such as the gamer tag, and gamer score to be set on the PC.

Try this and let us know the results.

duplicate account?