Due to pay balance problem

Unfortunately, you're not able to use Microsoft Credit to pay for memberships. You'll need to pay with your Paypal account or credit/debit card.

Here's more information on
How to pay a past due balance.

Hey there kiollofded,

Sorry to hear you are running into these problems. If you are attempting to pay for the balance with a Prepaid code it won't accept it. In this case you would need to settle the outstanding balance using a different form of payment.

Go ahead and follow the steps on
How to pay a past due balance on an Xbox subscription to get this resolved.

I hope this helps.

Hi Javier,

Thanks for your post! If you have a past due balance, check out this article on how to pay them:

How to pay a past due balance on an Xbox subscription.

I hope this helps.

Hi there!

Thanks for reaching out to us for this issue. When it comes to paying a past due balance on a subscription in your account, you'll need to pay the full balance due using a credit or debit card. Gift cards and pre-paid codes will not settle the balance. I
recommend using the support article entitled
How to pay a past due balance on an Xbox subscription. This contains information on how to get the balance paid so that you're up to date with your subscription.

I hope that this helps out!

You will have to pay the past due balance to get your account in a zero balance. Then you should be able to buy just Xbox Live after your account is at 0. This should only pay for the past due balance and not resubscribe you to UGP. After paying the past
due balance, and buying Xbox Live go to your MS Account page under Services & Subscriptions then turn off recurring billing to avoid anymore issues with this.

Microsoft Support - Paying Past Balance

https://support.microsoft.com/en-us...unt-pay-for-a-past-due-microsoft-subscription