Duda sobre códigos canjeables[Doubt about redeemable codes]

Ayer introduje un código de Xbox Game pass ultimate y me lo activó pero me dijo que había problema de conexión con el servidor, sin embargo no me acreditaron los 3 meses, ahora intento cambiarlo y me dice que ya fue canjeado, podria alguien ayudarme...

[Translation - Yesterday I entered an Xbox Game pass ultimate code and it was activated but he told me that there was a connection problem with the server, however they did not accredit me for the 3 months, now I try to change it and he tells
me that it has already been exchanged, could someone help me.]

:)