Dual Xbox Gold accounts

The thing isn't so much the past due balance and the potential refund.

It's trying to figure out how long I have had 2 subscriptions charging me, why I can't access my games when one is still valid and active, and why the system didn't catch and correct it in the first place.

I don't think is possible to have two Gold subscriptions at the same time, maybe you mean Game Pass and Gold? they're two different subscriptions, if you have game pass active but Gold is not active then you can't access Game with gold.

Anyhow, if you want to see your order history to clarify which subscriptions you had and currently have in your account go here: https://account.microsoft.com/billing/orders

Hey Brandon thanks for taking the time to bring this issue to us,

We apologize for the inconvenience this has caused but rest assured we are here to help, for any and all refunds, follow our Request
an Xbox digital product or subscription refund page, fill it out and one of our Refund team agents will reach out. Also look into our How
to pay a past due balance on an Xbox subscription page. Give it a shot and let us know if we can further assist with this or any other issues or concerns!

I have a 3 month recurring payment subscription that was due to be payed on the 20th of January. I also have a 1 month recurring payment subscription that is currently payed for.

I currently do not have access to my games with gold. I have seen dual charges both labeled as Xbox Live Gold in differing amounts ($24.99 and $9.99 to be precise).

I also have an Xbox Game Pass account and am currently past due on it, but that isn't part of my concern.

Hi there,

Thanks for reaching out! I'm sorry to hear about the issue you may be experiencing with your Microsoft account. If
you have questions on the account, please take a moment to
view your Xbox purchase history online
to confirm the purchase.

I would recommend to
contact Customer Supportfor
further assistance. Unfortunately, here in forums we do not have the appropriate tools to assist with account billing, repairs, and enforcement actions.

Try this:

• Log into Support.Xbox.com
  
• Scroll down, Click on Contact Us
  
• A new window will pop up
  
• Type in contact Support - you will receive different options, such as:
  
  • Message with an Xbox Gamer
    
  • Call me back
    
  • Ask the Community
    

Hope this helps.