Dropping from parties

Hi,

Getting disconnected from Xbox Live Party Chats on your Xbox app can be caused by several reasons. It can be an issue with your network connection, your account settings or with the Xbox app itself.

To resolve your concern, we suggest that you check if the same issue occurs using a different profile. This is to isolate if the issue is with the profile only.

Here's how to switch profiles on Xbox app:

1. Open the Xbox app.
   
2. Select Settings.
   
3. Select Sign Out.
   
4. Select Sign In.
   
5. Under Use another account, select Sign in with a different Microsoft account.
   
6. In the Choose an account window, select the Microsoft account that you want to sign in with.
   
7. If prompted, enter the credentials associated with that Microsoft account.
   

If the same issue occur on a different profile, update Xbox App by uninstalling and reinstalling it.

Here are the steps:

1. Click Start, and then type Windows PowerShell on the search box.
2. Right-click, and then select Run as administrator.
3. Type the following command to uninstall Windows Store: Get-AppxPackage *xboxapp* | Remove-AppxPackage
4. Hit Enter.
5. Launch Windows Store again and download Xbox App.

After installing the Xbox app, check the NAT settings and make sure it is set to open.

1. Click the Start icon and open the Xbox app.
2. Select Settings > Network.
3. Under Network status, check the NAT type.

Keep us updated with the results after performing the steps above.

Hi,

Getting disconnected from party chats on your Xbox app can be caused by several reasons. It can be an issue with your network connection, your account settings or with the Xbox app itself.

To resolve your concern, you can follow the steps give on the solutions below:

Solution 1. Use a different profile and check if the same issue persists.

If it works fine on other profiles, we suggest that you sign out and sign in to the Xbox app to refresh your Xbox account.

If the same issue occurs on the other profiles, proceed to Solution 2.

Solution 2. Update Xbox app manually by uninstalling and reinstalling it.

Here's how:

1. Click Start, and then type Windows PowerShell on the search box.
   
2. Right-click, and then select Run as administrator.
3. Type the following command to uninstall Windows Store: Get-AppxPackage *xboxapp* | Remove-AppxPackage
   
4. Hit Enter.
5. Launch Windows Store again and download Xbox App.
   

Solution 3. Check the NAT type on your Xbox app. The NAT type should be
Open.

1. Click the Start icon and open the Xbox app.
2. Select Settings > Network.
3. Under Network status, check the NAT type.

Keep us updated with the results after performing the steps above.

Maybe your internet dropped out and disconnected you from your game and party chat?

So the getting disconnected from live part seems to be resolved thanks to some help here.

But I'm still getting dropped from private chats and party chats.

To clarify, are you being dropped completely from LIVE, or are you just being dropped from games/parties/chats? Please go to
http://speedtest.net on a computer on the same network as your console, take the test there, and post the result image back here. Thanks!