Dropped Xbox off shelf now it power zone for 10 seconds and power out back off what can I...

Hi there Redd, my name is Gerardo, and I'm an Xbox player, just like you. I'll be happy to assist you with any questions or concerns you may have.

I'm sorry to read that you're experiencing this issue with your Xbox One console.

Since this issue appears to be a hardware problem caused by the console falling off the shelf, there isn't much troubleshooting you can do, as you mentioned, since it's likely that some internal component of the console was damaged and needs to be physically repaired. The only thing I can recommend you try is to reset the power supply of the console by disconnecting the power cable from both the console and the power outlet for 1 or 2 minutes. If the problem persists, it will be necessary for you to send your console to a trusted technician in your local area for a proper inspection and repair.

It's important to note that Xbox no longer officially repairs Xbox One consoles and only provides repair services for Xbox Series X|S consoles, as you can confirm on the following link under the "Out-of-warranty service costs" dropdown:

https://support.xbox.com/help/hardware-network/warranty-service/getting-your-product-serviced

As you can see, only Xbox Series X|S consoles are listed there, not Xbox One consoles.

Please keep in mind that in this public forum, we are just fellow players like you, trying to help other players with our best intentions.

I appreciate your understanding and if you have further questions please let me know.

Kind regards,
Gerardo.

Hey everyone!

I wanted to drop in and let you all know that this issue appears to be resolved. Please power cycle your Xbox One by holding down the power button for 8-10 seconds, until the Xbox One powers off. Once it's off, turn it back on and check under the Ready to
Install list for the content.

Let me know if that works out for you

I would suggest a power cycle, you can perform this by holding the power button for 10 seconds until it powers off and then unplug it for 10 seconds and then plug it back in and start it up.

Hi, power the xbox and controller on, then press and hold the power button on the xbox for 10 seconds.

When the xbox powers off pull the power cord out of the back of the xbox and wait two minutes. Reconnect the power cord and press the power button on the xbox to power it on. Power on the controller and then try using the controller to power on/off the xbox.

Hi try powering it off by holding the console power button for 10 seconds. Once off unplug for 30 seconds. Plug back in and power back up