Driving Me Crazy !!!

Are you 100% sure that when you reset the password you reset it for the microsoft account and not just the email address? For instance my microsoft account is a gmail email address, but my microsoft account password and my gmail password are two separate
things. If it is a hotmail, msn, outlook or live account then dont worry it is already a microsoft account in which case it would definitely exist.

Double check the spelling of the parental email address and make 100% sure that you are spelling it the same. Try to login on account.live.com with that address.

If it still says it does not exist contact customer support, they will help you out.

What Country/State/Province do you live in? USA VA

Modem brand & model number:

Router brand & model number:

If Wireless, are you using a white or black external adapter, or an internal (Xbox 360S) adapter? INTERNAL

Things you have tried: EVERYTHING.

Is UPnP Enabled? Yes/no/Unknown: UNKNOWN

Do you have a NAT error? If so, what is your NAT? NO

Any Error Codes you encounter: NONE

Who is your ISP(Internet Service Provider)? MEtROCAST

After you run "Test Xbox LIVE connection" press “Y” for "More Info”. In the pop-up that appears, what are the following values, if shown? (If a value below does not appear for you, just leave it blank.) SEE ABOVE

LostKauz it's not a wrong password because my laptop and phone are connected to the router using the same password.

Are you using a mobile site? Sometimes its easier on a desktop site.

When I'm having a problem with my account the best thing to do is to call xbox support and talk to a real person, if you can't do this go to xbox.com/account where you'll be able to text chat with a real person and they will help walk you through fixes
to solve the problem your having. It's worked for me anyway I hope you get the same satisfaction.

Sign in the second controller.