Dreamlight Valley doesn’t work through Xbox account on PC

Hi Alicen, my name is Marvina and I will be happy to help you.

I'm sorry you have this problem, researching on the internet I was able to find that in the forum, the independent advisor Gerardo, recommends the following steps for a solution.

First of all, it is important to make sure that your Windows is fully updated, including optional updates and drivers for your PC.

1. Press the Windows + I keys on your keyboard to open Windows Settings.
2. Click "Update and security".
3. In the "Windows Update" tab, click "Check for updates."
4. Download and install all important and optional updates in case you have any pending.

After this please perform a reset of the Xbox app and the Microsoft Store as follows:

1. Press the Windows + I keys on your keyboard to open Windows Settings and click "Applications."

2. Find the application called "Xbox" and select it, after clicking on "Advanced Options" and then "Reset" and confirm the process, do the same for the application called "Microsoft Store".

3. Restart your PC and check if the issue is fixed.

If the problem persists, try installing it directly from the Microsoft Store and not from the Xbox application, searching for it with the following name "Disney Dreamlight Valley".

Information source (credits):
https://answers.microsoft.com/thread/f4ebe943-1e11-43f6-8eb2-c9a19838a8f8

I hope to be of great help to solve your problem.

Best regards,
Marvina.

Hello, LeahnaterDLV my name is oskayra I am an independent advisor and player like you I hope I can help solve your problem today

It seems you've encountered a discrepancy in the application of the Ultimate Founder's Pack to your Disney Dreamlight Valley profile. Since you purchased the Ultimate Edition from the Microsoft Store and your existing profile is linked to that purchase, you should have access to the Ultimate Founder's Pack items.

To resolve this issue, try the following steps:

Ensure you're logged into the correct version: Double-check that you're launching and playing the Disney Dreamlight Valley - Ultimate Edition version. The standard version and the Ultimate Edition are separate applications.

Verify game ownership: Check your Microsoft Store account to ensure you own the Disney Dreamlight Valley - Ultimate Edition. You can view your purchase history and installed games from your Microsoft Store account page.

Check for updates: Make sure both the Disney Dreamlight Valley - Ultimate Edition game and your console or PC are up to date. Sometimes, outdated versions can cause issues with in-game purchases and entitlements.

Restart the game: Sometimes, a simple restart can resolve temporary glitches that might be preventing the Ultimate Founder's Pack from being recognized. Close the game completely and relaunch it. Here are some additional tips for resolving the issue:

Make sure you're using the same Microsoft account that purchased the Ultimate Edition.
Try linking your Microsoft account to your Disney Dreamlight Valley profile again.
Check for any pending downloads or installations related to the Ultimate Founder's Pack.

I really hope your problem has been fixed with my help, have a nice day. Oskayra

You can find support here

https://gameloft.helpshift.com/hc/en/66-disney-dreamlight-valley/

I understand, please also try the steps from this link, https://www.getdroidtips.com/disney-dreamlight-....

Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

Hi NatCo6106, my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

I am sorry to hear that.

Please, reset your console.

Before you continue, make sure you've got the account sign-in information. You'll need it to log back into your console after the reset.

You can follow these steps:

Press the Xbox button to open the guide.

Select Profile & system > Settings > System > Console info.

Select Reset console.

Select Reset and keep my games & apps.

Let me know if it works!

Source:

https://support.xbox.com/help/hardware-network/console/reset-console-to-factory-defaults