Dragonball xenoverse 2 ultra pack 1 do not work!

ZandraJohansson · Jul 15, 2019

I bought ultra pack 1 and payed, but i did not get The pack. Why??

:)

{Parity}

Try performing a hard reset EXACTLY like this. Hold the power button on the console for 8 seconds or until the power shuts down completely.
Unplug the power cord from the back of the console for 5 minutes.
Plug the power cord back in and restart the console.

If that doesn't help try uninstalling/reinstalling the game.

ZandraJohansson

I have tried exactly everything

ZandraJohansson

It says i own it and installed it but nothing happens

JidisD

Hi! I had the exact same problem and have been in contact with Bandai Namco support teams this week to find a solution.

It is not related to the hardware, it is a problem in the game software.

Here is the latest reply from the Bandai Namco support team and this workaround helped me to gain access to the DLC content so I guess it will solve your issue as well. I'm in Sweden and switched to Australia as written below and then, when the DLC was installed
and activated, changed back to Sweden again. All works for me now!

We are sorry for this delay, while the dev team is working upon a final solution to this problem, it seems that we may have found a workaround, and we would love to try it together.

Try the follow procedure exactly in this order:

1. Go to your game content and select the Ultra Pack DLC
2. Uninstall it
3. Go to the console system settings and choose region
4. Change the region to Australia
5. Go back to the game content and install the DLC
6. Go back to the system settings and return the region to its previous settings

XBF Steven R

Hey there ZandraJohansson,

Thanks for reaching out to the Forums for advice on how to hopefully get your DLC to come up for you. I can totally understand how this could be distressing and I bet you're eager to play with all those new characters.

Just to clarify, what troubleshooting steps have you already taken?

I would recommend trying after you remove and redownload your profile following the steps outlined in How to add or remove
a Microsoft account on Xbox One as well as in Find your games and add-ons on Xbox One.

When you get a chance, try those steps and/or let us know what steps you have already done so that we can provide the appropriate troubleshooting.

Thanks!

Dragonball xenoverse 2 ultra pack 1 do not work!