Dragon Age: Inquisition: "Do you own this game or app?" error.

MayLee92 · Jul 4, 2016

I recently installed the Dragon Age Inquisition game sometime between May 25-June 15, 2016. Today I tried to play the game again after a two week break due to work and received the message "do you own this game or app?" I do not own a physical copy
since all I did was go into the marketplace and download the game.

After calling Microsoft support, they stated that they have no record of me ever purchasing the game through the marketplace or of any free downloads I've made to my account. I've checked the other two profiles that are linked to my XBOX One (both
belong to my two sisters) and one account does not have Xbox Live and the other also does not have a purchase history of the game. No other accounts have ever been associated with my XBOX One, aside from mine and two that I have mentioned.

I've explained countless times that I have played the game and that it was a promo given to me for being a Live member. Support confirmed that I did renew my Live account during the same time that I reported to have played the game. The first representative
I spoke to insisted that I did not have any records of ever playing Dragon Age on my account; however, as you can see in the following photos below that I have attached, I have a record of achievements that I've made on the game. All ranged from the dates
June 10-June 15. The representative had stated I probably downloaded a demo which I assured her I did not because I did not see a description of "This is a demo only" when I downloaded the game. I'm not familiar with the demo version (if there is one), but
I've leveled the character as far as 10 and completed the achievements from "The Wrath of the Heaven" to "They Who Stand." I did not play the game through a friend's disc, because sadly I am the only nerd in my friend circle who would ever play this game.
Ha.

After asking for the manager who contacted their technician, they suspect that because of the update I did to my console, the game license probably did not carry over. They instructed that I post this question for further technical assistance since
someone on this site is able to look deeper into my Microsoft account. Please help solve this issue. Thank you.

:)

StuartATrueRed · Jul 4, 2016

Download DLC issue

Hi, you should find the info on how to get the soundtrack here
https://www.ea.com/en-gb/games/dragon-age/dragon-age-inquisition/media/soundtrack

Deaths Head 200 · Jul 4, 2016

Information about the former Save Import Data feature for Dragon Age Inquisition

I posted this in the Dragon Age Origins forum as well, as this one doesn't get as much traffic. Those of us who've completed Dragon Age: Origins, Awakening and II... we've crafted together a story unique to ourselves, in how we've played, how we've interacted
with characters etc, all to get a save import file for Dragon Age Inquisition how we want. Well... guess what. All for nothing really as the save import feature does NOT exist with Dragon Age Inquisition. Please read:

.

BioWare has revealed Dragon Age Keep, an application that lets players recreate the choices made in Dragon Age: Origins and Dragon Age II, and apply their consequences to
Dragon Age: Inquisition.

.

"It will initially be accessed through the web and there are more platforms planned," executive producer Mark Darrah tells IGN. Through the online application, you'll craft your own version of Dragon Age's past, including which companions your Grey Warden
conquered the Blight with, who Hawke romanced, and how you last left Thedas.

.

"The consequences of your choices in the previous games will affect the state of your world in Inquisition," Darrah says. "It could be something huge, something like what happened with Morrigan and the Dark ritual at the end of [Origins]: Did she have a
child? Additionally, the game will also know and react to things like who is in charge of Ferelden."

.

So does this mean Hawke and your Warden play an important role in Inquisition? Darrah says yes -- but BioWare won't elaborate on that just yet.
Click to expand...

.

[View:]

.

"Within the Keep, fans will be able to customize as much or as little about the world of Thedas as they wish," says Darrah. You don't have to commit to your first run through each of Dragon Age's weighty decisions, either. "You can change your choices to
see all of the different opportunities in previous games. Once you start a new game, it will use the choices from the previous games from that moment."

.

So if you want to tweak the outcome of the Landsmeet or whose side you took in an important debate, you can do so ahead of starting Inquisition. It's not necessarily as elegant as moving your saves straight into a next-gen game, but BioWare wants to ensure
you join the world as you last left it -- or build one that's better suited to the sort of story you want to have in Inquisition. Living out what-if stories means discovering what might have been if you'd failed to succeed somewhere, and seeing that through
in the next-gen RPG.

.

"For players new to Dragon Age, the Keep will serve as an engaging way to understand the people, places, and events that shaped the world leading up to Dragon Age Inquisition," says Darrah. In tailoring the history of the world, they'll learn about the Mage/Chantry
feud that's erupting into war, the Orlesian conflict with Ferelden, and what a qunari is.

.

You can join the beta for the Keep now, and it'll launch for everyone in 2014.

.

For everything we know about
Dragon Age: Inquisition (or to share what you know), hit up
IGN's wiki.
Click to expand...

.

Source : Dragon Age Keep: Inquisition's Alternative to Save Transfers - IGN

.

Ok... so this is the new way to make your backstory in Dragon Age Inquisition.... a glorified Mass Effect Genesis in laymen's terms. Kinda makes playing the first few games rather superfluous, and you just know that they'll do the same for the next Mass
Effect game. Thoughts?

MayLee92 · Jul 4, 2016

puu.sh/.../75709b2a6a.jpg

puu.sh/.../57e91f4940.jpg

puu.sh/.../fe32a6b493.jpg

Smwutches · Nov 2, 2018

I haven't heard of any promotions giving Dragon Age away just for being a Live member. However, EA Access does provide what they call "Free Play Days" sometimes which allows gold members to download and play certain games from the EA Access vault. While
you can download and play them during that time, you still need to purchase the games in order to keep playing them. I know they were running Free Play Days on all of their games earlier in June (around the same time you earned the achievements) and that may
be what you actually downloaded.

These are community based forums so we are all mainly gamers like yourself and can't check your account any further. If phone and chat support did not find evidence of a purchase, then forum support would most likely not be able to see anything either.

However, if you are a member of the preview program and suspect that may be the issue, you would need to post in the preview program forums -

forums.xbox.com/.../default.aspx

Lei Fang DOAX3

Hello "FirstRespond3f"

I already owned Dragon Age 2 way before I got Dragon Age Inquisition.

I chose 192 GBs of Flash Drive Space instead of Dragon Age Inquisition.

Have a nice day or afternoon or night

XBF-JoannaDark

Hello, forumtera,

Thanks for reaching out to the Xbox forums! I am sorry to hear that you are struggling with Dragon Age Inquisition save data. After researching your issue extensively, I discovered this issue and the solution via The Dragon Age: Inquisition support page Dragon Age: Inquisition Save Importer (ea.com). On the site, scroll down to Migrating Your Dragon Age: Inquisition Savegame and Profile on Xbox. Here is some additional information on this specific issue.

Xbox consoles:

If you have preorder promotional items or Flames of the Inquisition items installed on your Xbox 360 console at the time of the export, you can import the savegame data on your Xbox One console.
- If you do not have the same content installed on your Xbox One console, the save game loads, and you must equip alternate equipment and/or armor.
- If you have the same content installed on your Xbox One console, the savegame loads as it appeared on the Xbox 360 console.

Xbox consoles:

An online connection.
An Xbox 360 console system with a Dragon Age: Inquisition savegame.
A copy of Dragon Age: Inquisition for Xbox 360 with The Black Emporium free DLC pack installed.
Logged into your EA account in Dragon Age: Inquisition for your Xbox 360 console.
An Xbox One console.
A copy of Dragon Age: Inquisition for Xbox One with The Black Emporium free DLC pack installed.
Logged into your EA account in Dragon Age: Inquisition for your Xbox One console.

Finally, the EA Play, Game Pass version of Dragon Age Inquisition is not the Ultimate or Game of the year edition. It is the base game. Did you own that addition digitally, or have the disc still? The support guide I provided provides the answers to why you are experiencing this issue. I hope these suggestions help! If this answers your question, please mark the thread as “Answered.”

StuartATrueRed

Hi, you should find the info on how to get the soundtrack here
https://www.ea.com/en-gb/games/dragon-age/dragon-age-inquisition/media/soundtrack

XBF - Tali

[The text above is an automatic translation and may not be exactly the same as the original text]

Hello Italian kitchen oil,

Thank you for contacting the Xbox Support forums. I understand that your achievements are not populating while playing Dragon Age: Inquisition. For better assistance, please contact EA Support directly. They may be able to assist further with in-game support related errors.

You may contact them at: Dragon Age Support

Thank you,

-Tali

Daft Badger

You can pick up a disc copy from simply games for £15
www.simplygames.com/.../dragon-age-3-inquisition-xbox-one

Dragon Age: Inquisition: "Do you own this game or app?" error.