Dpad not working properly on my xbox elite controller

Hey there TommyGTR.

Is there any change in your controller's performance when you connected via USB cable? If not, it sounds like the controller may need to be replaced. Let us know so we can get you on the right path

Hello RAVEN,my name is Marvina, I will be happy to help you.

I am very sorry to hear that you are having problems with your Elite Series 2 controller. Here are some things you can try to fix the problem with the dpad:

1. Check the flex cable. The flex cable is the one that connects the dpad to the controller motherboard.

If the flex cable is damaged, it may cause problems with the operation of the dpad. To check the flex cable, you must disassemble the controller. Once you've disassembled the controller, you can inspect the flex cable for damage. If you see any damage, you should replace the flex cable.

2. Check the click switch. The click switch is what makes the click when you press the dpad. If the click switch is damaged, it may cause problems with the operation of the dpad.

To check the click switch, you need to disassemble the controller. Once you've disassembled the controller, you can inspect the click switch for damage. If you see any damage, you should replace the click switch.

3. Clean the dpad. If the dpad is dirty or greasy, it may cause problems with the operation of the dpad. To clean the dpad, you can use a soft cloth and some ********* alcohol.

4. Recalibrate the dpad. If you have tried all of the above and the dpad is still not working correctly, you can try recalibrating it. To recalibrate the dpad, you must follow these steps:

Open the Xbox Accessories app on your Xbox console.

Select your Elite Series 2 controller.
Select "Calibrate."

Follow the on-screen instructions to calibrate the dpad.

If you've tried all of the above and your dpad still isn't working properly, you may need to send it in for repair. You can send it to Microsoft or an authorized repair center.

Here are some additional tips for disassembling and reassembling the Elite Series 2 controller:

Make sure you have all the necessary screws and parts before you start.

Work in a clean, well-lit area.
Be careful not to damage the internal components of the controller.

If you're not sure how to disassemble or assemble the Elite Series 2 controller, you can find instructions online or in the controller manual.

Source: https://support.xbox.com/help/hardware-network/controller/get-to-know-elite-series-2

These are basic solutions to these problems, but they can lead to a solution, remember that this is a public forum where we are players like you who want to help, good luck and happy day.

Sincerely,
Marvina.

I'm having the same issue. My elite 2 works fine even in the game pass app, I can use the thumb sticks to select a game, but when the game starts the thumb sticks and dpad stop working...

Other controllers work, just not the elite 2. It's not very elite it seems. Would love a fix for this!

You can do that with the Elite Series 2 controller. You have to add your home theater to your Xbox if you haven't already.

Using the Xbox Accessories app I added the Volume up, down and mute to the dpad up, down and right to my 3rd preset on my Elite Series 2 controller.

You would think that buying an expensive controller means better quality, but you are wrong. I bought a elite controller and recieved it on launch day, and nothing on it worked correctly, the bumpers were shot, the dpad was unresponsive and the triggers
rubbed against something, and microsoft won't acknowledge the horrible build quality of not only the elite, but also the stock controllers too.