Dozens of owned Xbox 360 games have vanished from my Xbox One, how do I regain them?

Discus and support Dozens of owned Xbox 360 games have vanished from my Xbox One, how do I regain them? in XBoX Games and Apps to solve the problem; Until fairly recently, my Xbox One console correctly displayed both my Xbox One as well as my backwards compatible games in the "My Games" section. At... Discussion in 'XBoX Games and Apps' started by ibraxas, Nov 2, 2020.

  1. ibraxas
    ibraxas Guest

    Dozens of owned Xbox 360 games have vanished from my Xbox One, how do I regain them?


    Until fairly recently, my Xbox One console correctly displayed both my Xbox One as well as my backwards compatible games in the "My Games" section. At some point during one of the recent interface updates, several DOZENS of Xbox and Xbox 360 games have gone
    missing.

    Many (not all) of these vanished 360 games were from my Games With Gold subscription that I have had for the last several years. We're talking several dozen games (if not 100+) that have gone up in smoke after one of the recent interface updates.

    Under the "Full Library" section of the "My Games" menu, there are two sections: "All Owned Games" and "Games With Gold".

    Under "All owned Games" there are now only 10 Xbox 360 games - that's it. There are a
    ton of games missing.

    Under the "Games With Gold" section, I was previously able to see my backwards compatible games, but now the option to display Xbox and Xbox 360 games has been completely removed from this part of the interface. It only shows XBox One series products.

    What can I do to regain all the missing games from my library? My subscription has not changed and is still active and in good standing. I am located in Hong Kong (and have been here since I got my first Xbox, the 360). I am not, as far as I know, involved
    in a beta test programme or anything like that. The missing games were either purchased or from Games With Gold (and NOT from GamePass or other subscription service).

    Thanks.

    :)
     
    ibraxas, Nov 2, 2020
    #1
  2. St Wo Win User

    Games vanishing from account

    So parts of the order history vanished, let's word it this way and see if you can follow.

    I'm pretty serious here. One game vanished while I was playing it.

    There is a ton of digital games I bought, and I have not checked them all. But I did not have to look far to find one of my favorites has vanished as well.

    Both not to be found in the order history anymore.

    So Microsoft is obviously losing data.

    My xbox screen proves that I own these games. There is no way of faking that.

    So, how do I get in contact please?

    According to their contact page there is no call available, and web chat with a gamer is not it.

    Thanks though.
  3. Protein Trumps Win User

    Flixster App

    its vanished from my Xbox 360...
  4. AP4RK Win User

    Xbox Games with Gold

    Thanks, I have been redeeming Xbox 360 games on my Xbox 360 to then install on my Xbox One. Do you know how Game Sharing works on Xbox? Can I share BC games from my Xbox One to a friends Xbox 360?.
  5. WayneC67 Win User

    It was THEIR horrible choice but it will be YOUR fault if it takes hold....

    I'm with you. I absolutely WILL NOT buy or support the XBox One in its current state. I'm 46, and if I have to retire from console gaming, I will do so. I'm so disgusted with Microsoft that I haven't even turned on my Xbox 360 (and I own 3 of them) since
    the XBox One was announced.
  6. pauls144 Win User

    how do I create a guest account ?

    I have the same question. On the Xbox 360 you could create accounts there were not tied to Xbox live. This allowed my guests to have their own avatars and play games with their own local profiles.

    How do you do this on the Xbox One? Think of friends of my children who do not have email or Xbox live accounts.
Thema:

Dozens of owned Xbox 360 games have vanished from my Xbox One, how do I regain them?

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