downtime and compensation?

What kind of compensation can we as paying customers expect for microsoft''s inability to give a service that is paid for in advance? I think at minimum a months worth of GOLD or a Free GAME is in order. I know they are working on the problem but why is
just the gaming portion only affected? Maybe they need to work on just the gaming side of the servers. I think this is beyond ridiculous.

:)

 

Downtime

Indeed, The live service is working fine for me.

Unless the console is off, No down time has happened.

 

Downtime

am i the only one that is getting tired of this constant downtime? what is this like 4 times in a month ? for at least 4 hours each time? kind of ridiculous.

 

we better get something for free. a game would make me happy. this is beyond ridiculous!

 

No compensation has been confirmed as happening.

In other instances of downtime they have sometimes offered something, other times not. It varies and should not be expected.

However, if you want to find out you should contact Phone Support; they are the ones who are able to handle these matters, rather than the forums.

support.xbox.com/contact-us

 

I can't speak for anyone but myself but I pay for the service for gaming not much else. Now, because I can't play any games. Fix it and FIX it right the first time.

 

The downtime was due to a hack attack which made the front page:

www.cnn.com/.../index.html

It is better that it goes down than stay up and do more damage or even steal account info right?

Both Xbox live and PSN were affected. But you also have to remember that millions of people are also trying to download console initial updates, which for the Xbox one is 1 GB.

For working around the clock to fix a hack that is not their fault, and for keeping your account safe, do you really think they should shell out $70 worth of merchandise and services to you?

 

Why would I contact them? When everyone seems clueless about this crap and wait on the line for about 2 hours or more just to have someone tell me they are aware of the situation and continue to sit there with their thumbs up their butts doing nothing.
Yeah, seems like the thing to do. Yup...

 

It was a ddos attack, basically they just spammed the network with tons of bogus traffic. The network couldn't handle it all and shut down. No risk of any account theft, that is a different type of attack. It is very difficult to prevent a ddos attack
and can take time to resolve. PSN is still offline. If compensation if what you expect, I dunno what to tell you.

 

This is insane, why do we pay for xbox live when we can't party with friends and talk to them. We can't play so many games online because of "server issues" (not just this recent hack). WTF.. Get the *** together or expect to fork out some type of compensation...

 

Totally agree, this has now gone on long enough

 

Does a day without xbox live really make you that angry? If they do offer anything, I hope it is $0.50 for the max cost that you are paying for the service. (actually I'd prefer a free game)

Really though, anyone should be able to do A DAY of no service, but a few days or a weeks or longer is not acceptable. I live in florida and I have previously lost power for a week due to hurricanes. There are plenty of people in this world that do not have
power. Just to put it in perspective, you can do no xbl for a day.

 

Hey everyone!

We apologize for the inconvenience and disruption in service you experienced. At this time, we are not aware of any compensation or make good offers. If that changes, information would be made available through our normal Xbox channels (Xbox Wire - Your source for news, information, product releases, events, sports, entertainment & exclusive content relating to Xbox).