Downloads keep failing

Hi there, and thank you for reaching out. My name is Aileen, and I am an independent advisor here to guide you.

Just to clarify before we dive in — are you downloading the game on an Xbox console or a Windows PC? Also, are you seeing a specific error code when the installation fails?

This info will help me guide you better, but in the meantime, here are a few things that commonly cause installation failures around the 20–30% mark:

Corrupted local data

Unstable network connection

Issues with internal storage

Background downloads or paused updates interfering

Let me know what device you're using, and we can go step-by-step from there. Please also tell me if you’ve tried downloading to a different storage device, like an external drive.

Please let me know if you need any further assistance. Looking forward to your response.

I've done all that. I wouldn't have posted the question if I hadn't.

Hello there @MoTrubl4u, I hope everything is going well!



Thank you for reaching Microsoft Xbox Forum support. I am sorry to know about your issue; However, we have multiple detailed troubleshooting steps for this matter on the official Xbox website to help you take care of it. Before going through the troubleshooting steps mentioned on the link I was referring to, I would like you to go through the following steps to clear your Mac address and then perform a quick power cycle on your console:

Settings > Network Settings > Advanced Settings > Alternate Mac Address > Clear it and the console should restart. It would definitely help if you could restart the internet router while the console is restarting.

Another thing you should check is your NAT type. I would like you to check your NAT type if open because that could sometimes interfere. to check for the NAT type you can follow the steps below:

Settings > Network Settings > NAT type => It should be open.

If the NAT type is not open, you will need to open some ports with your internet provider. These ports must be open for Xbox Live to work: Port 88 (UDP) Port 3074 (UDP and TCP) Port 53 (UDP and TCP) Port 80 (TCP) Port 500 (UDP) Port 3544 (UDP) Port 4500 (UDP).

In case the issue still persists after the previous steps have been performed here is the official link to all the 360 network troubleshooting steps that can help sort this out for you.



The first link: Troubleshoot your Xbox 360 network connection | Xbox Support

The second link: Troubleshoot your Xbox 360 network connection speed | Xbox Support

I wish you a lovely day, and I hope this helps you out! All the best!

Kind Regards

Stay safe, and happy gaming!

Hello,

I have had the exact same issue ever since pre-loading was supposed to be allowed. It pre-installed on my Series X with no problem (bought the Premium Edition) and everything said I should have been able to pre-install onto my PC as well. However, it wouldn't. The computer is brand new and running Windows 11. I followed every post here and in Reddit to find out why it kept conking out at 800MB downloaded. I uninstalled/reinstalled/reset/repaired both the Microsoft Store app and the Xbox app. Every driver of every bit of software and hardware updated. No VPN or antivirus issues (unless your own Microsoft Defender is just as suspect). Yet, it kept giving me the same error (0x80070005, which your error site says is a console error, not a PC error).

Strangely enough, though, at 5 pm PDT, it worked. No conking out. No errors. Just a slow download because everyone is coming home and logging in and bottlenecking the internet in my area (> 1 million people). So, I'll be lucky if by sometime tomorrow evening that the game finally finishes downloading.

So, my question is this: This whole thing is suspicious as heck. Everyone having the exact same issue. Getting only the same low-level troubleshooting tips IF they even get a response at all. I want transparency. I want someone (if it really is true) to admit that MS purposely blocked downloading, even from customers who were told they were allowed to pre-install, and the reason for doing so (more than likely to keep people from cracking the game open and leaking info/gameplay early). Why am I getting ruffled up like this? Because this whole thing came very close to a breach of contract of the purchase of the game. Fortunately or otherwise, this is how game purchasing shall proceed in the near future, with no more physical media and purchasers at the mercy of the seller and the internet on whether they get their product in a timely fashion or not.

Are you effing serious Microsoft! First all the preload issues, now early access was supposed to begin at 8PM EST, then I get the "too early" message for 30 minutes AFTER the early launch time. Then when it finally actually launches it says I need a 117GB update. You suck at early launches Microsoft.