Downloads and updates not working when the Xbox is turned off

Hello thomascainrs

This error occurs when updates are paused and the xbox is turned off, a solution would be to disable the background download and turn off your consoles instant start, and then install the what you wanted to install without your console turning off.

I hope this solution works for you.

When your console updates a game and you turn off your Xbox, it goes into background download mode where it will download the update while the Xbox is off. Once the download is finished it will be available to all accounts.

to be clear the settings are

Power Mode Instant On

Automatically download updates and purchases turned on

when Xbox is off, turn off storage is on

on start go to tv and wake up xbox by saying xbox on are both off.

try turning off your xbox and redoing the process, is this when you have downloaded the update?

yes that's what I'm trying to tell you, instant on mode does not work. When I put it in instant on mode and I uncheck if Xbox is off turn off storage. That way when I turn the Xbox off I don't want the external storage to turn off but it seems to do that
anyways. When I turn off the Xbox to download the DLCs or updates whatever, the power light on the power supply is white, the network is still trying to download the files because I could still see the network switcher blinking but the external hard drive
is not powered on. So yes I know all about the instant on and the energy mode.