Downloading Profile After Changing Gamertag

Sheepoopi · Oct 7, 2019

Hello.

So I just used my one free gamertag change, and it looked to be working just fine. But when I tried to play a game of Black Ops it told me that I had to download the profile again. So I tried to do that, but when I did I got this message:

"Sorry, there's a problem with the credentials you're using to sign in. Go to https://account.live.com to fix the problem. 8007274C"

So I know my login information is correct, as I have used this to log in to the account on other devices. I tried changing it as well to see if it would help, but I get the same message.

I have tried to delete my profile while in backwards compatible, restarting my console and downloading the profile again, but I still get the same message.

I have tried to download the profile on both my Xbox one in backwards compatible mode and on my actual Xbox 360 none works.

Just to add a really weird thing: I was curious so I changed the name of another Xbox account I have that I don't really use, and tried to download this one. And I was able to download that one, but that doesn't really help me, as I have none of my stuff
or a gold membership on it.

Can't find any solutions online, and I'm starting to freak out because I really don't want all of my good memories to be lost. Can anyone help me?

Thanks for reading all the way through.

:)

Ironwilled

Hi There,

I would recommend after you've tried everything to talk to Xbox Support, after they get your info and everything, they can assist with helping you get back into your account and you'll be stress free.

Link: https://support.xbox.com/en-CA/contact-us

Cpt Nez

It sounds like there is an issue logging on to just your console with that particular gamertag so none of your data should be lost. I'd try logging everyone out of your xbox and then trying to log on again. It may simply be a time related issue. If you
just changed it within the past few hours it may take a bit for your info change to make its way through all the proper channels

XBF Crystal P

Hey there Shee,

Thank you for letting us know about the issue and for marking the answer.
We'll be locking the thread. If you ever require any help with any other Xbox issues please feel free to come back to the Xbox Forums for further assistance.

Thank you and have a great day.

steeledwand7664

Couple things could be causing this.

1. You have Two step verification on and need to either turn it off or use your app password.

2. Your password is longer than 16 characters the password box on the 360s and the emulator on the Ones only accept 16 characters so when you are entering your password if it is longer than 16 characters then it will give you this error message because it
does not recognize the characters past 16 so you would need to change your password to something less than 16

Sheepoopi

Thanks for the answers guys. Looks like I just had to wait for a couple more hours. It works now.

Downloading Profile After Changing Gamertag