downloading problem

OMGITSMARCO3228 · Dec 15, 2016

I've been trying for 3 days to try to download my new game call of duty infinite warfare and call of duty 4 modern warfare remastered but keep on refusing to do so. I tried everything and it won't work to hard reseting my xbox one to factory new so if you
have solution please contact me

:)

AdverseOrpheus2 · Dec 15, 2016

Downloading Problem

Ya i know but i tried downloading the horde command pack and re-downloading the season pass but it is charging me another 2400 microsoft points. i go to my download history and its there, but i don't have anything.

ngocphi · Dec 15, 2016

Problem Downloading?

Ok does your account region reflect your actual region?

If not that wouls be why

Paul Bab · Dec 16, 2016

Hi,

Let's gather the following details to properly isolate your concern:

1. Are you getting any error messages?

2. Do you have the physical copy or digital version of the said games?

3. Is your Xbox One connected to a wired or wireless network?

4. Is this issue happening to other games as well?

Make sure to check the status of Xbox Live and Activision for any service alerts by using the links below:

Xbox Live Status

Activision Online Services

We recommend performing the following methods to help resolve any issues when downloading a ga

Method 1: Clear Persistent Storage

1. Scroll left on the Home screen to open the guide.

2. Select Settings.

3. Select All Settings.

4. Select Disc & Blu-Ray.

5. In the Blu-Ray section, select Persistent Storage.

6. Select Clear persistent storage.

7. Restart your console and try installing the game again.

Method 2: Clear MAC Address

1. Scroll left on the Home screen to open the guide.

2. Select Settings.

3. Select All Settings.

4. Select Network.

5. Select Network settings.

6. Select Advanced settings.

7. Select Alternate MAC Address.

8. Select Clear.

9. Select Restart and try installing the game again.

Method 3: Remove and Re-add your Microsoft account on the Xbox One

Click this
link and perform the steps provided. Make sure to restart your Xbox One after removing your Microsoft account. Then, install the game again.

In addition, check out this
link to troubleshoot game or app installation issues on Xbox One.

Looking forward to your response.

sealab1028

I've tried everything I think. Including clearing the cache before downloading each individual dlc

Mister Gwyther

Hey there Kriszti! So when you try to download something from Xbox.com, what happens? Do you see this game in the download queue on your console at all? If it is there and says something like "this content is attached to another console", simply press (A)
here and select to attach all downloads to this console. This might have been caused if you recently got a new console, but not always. Let me know if this helps!

Tash7RLN

I've tried to download several puzzles over the past month and they don't download. My father also has it on his computer and he cant download any puzzles as well. Not even the free ones are downloading..... Anyone know how to fix this????

BioshockZombie3

Hey there, Blastifyyy!

I'm sorry to see any downloading issues! Checking out
your public profile, it appears you've unlocked achievements in ARK a day ago. Please let me know if you're still having issues so that we can dig into it further together.

--------------------------------------

Xbox Forums Staff

Be sure to check out the Xbox Forum Guidelines and if you're a member of the Xbox Insider Program, check out the Xbox
Insider Program Forums for help with Insider Program troubleshooting.

im having a very similar issue to Blastifyyy. Ive had ark for quite some time on my xboxone. I even payed extra for scorched when it came out. I just finally started playing it again after having a baby and it decided to freeze up on me on the 3rd day of
playing on my hosted server. I would reloaf the game and itd get past all of the opening pages to the big ark symbol and when you hit start to go to the screen with the option to join a server or host a server, but itll freeze before it can even pop that page
up. I tried everything and was told by a friend to reinstall the game. So here i am a week later still trying to reinstall. Itll get to 543mb and just stop and say there was an error. Ive bought an ethernet cable and still only makes it that far. Our last
attempt was unplugging my husbands ps4 and putting every electronic in the house on airplane mode and trying and it still only makes it to 543mb and tells me theres an issue. Ive already paid alot of money for this game and its extra add on of scorched...i
really dont wanna have to go out and pay even more for the disc version. What is going on?!

DominumStige

Hi!

Try to clear the cache by holding down the power button for 10 secs and then try again to update the game.

downloading problem