Downloading new updates?

Why is it when I'm downloading updates the system always shuts off unless I hit a button on the controller? I searched all the menus and didn't see a sleep feature anywhere. If there isn't a way to do this then I will be trading it in for a PS4

:)

 

Downloading new Profile.

Hey there GhostElite16!



I'm going to give you some steps which should get you back online... But before you do them please try logging into xboxlive.com with your current email address and password. Assuming that you are able to do that, then follow these steps in the order that
I give.



◦Remove Profile



1.Go to Settings, and then select System.

2.Select Storage.

3.Select All Devices.

4.Select Gamer Profiles.

5.Select the gamertag that you want to delete.

6.Select Delete.

7.Select Delete Profile Only.



◦Clear System Cache



1.Press the Guide button on your controller, go to Settings, and select System Settings.

2.Select Storage or Memory.

3.Highlight any storage device, and then press Y on your controller.

4.Select Clear System Cache.

5.When prompted to confirm storage device maintenance, select Yes.



◦Re-download Profile



1.Press the Xbox Guide button on your controller (large X button in the center of your controller).

2.Select Download Profile. (Not seeing Download Profile? Press X to sign out of your profile.)

3.Enter the Microsoft account associated with your Xbox LIVE gamertag. If you don’t know your Microsoft account or password, see Find your Microsoft account or password.

4.Now, enter your Microsoft account password.

5.Select the storage device for your profile (for example, Hard Drive).

6.If you’re downloading your profile to your own console, you can select the Remember Password option so that you aren’t prompted for your Microsoft account password when you sign into your profile."



Let us know how it turns out.

 

Downloading new system

Hey there -

Are you still experiencing slow downloads or is everything updated right now? Is there something we can try to troubleshoot for you?

 

Can you expand a bit on this? If your console is taking an update, it shuts off randomly?