Downloading games from Xbox app on PC causes BSOD

I know what a BSOD is thanks...And how am I to screenshot when it crashes my pc? its a BSOD not a simple error. Im not going to force my pc into another one thanks. It is not a hardware fault as it only happens when I try to download something from the xbox app, nothing else causes a BSOD. Im very sure my hardware is fine, I know my pc. Its on the Xbox side.

Hi Dano1r.

This has been an issue for some users a few months ago and there was a thread for it here: https://answers.microsoft.com/en-us/xbox/forum/all/xbox-game-pass-for-pc-causing-bsod...

It shouldn't really be causing an BSOD with Windows own Anti-virus. I would suggest you insure your installation of Windows is running the latest version of the OS.

In the meantime, it's not necessary to disable Windows Defender to download or move games from one drive to another. Windows Defender itself allows you to add an an exclusion to the folder where your games are installed. This will prevent defender from looking at this folder and therefor prevent BSOD's.

Open Windows Defender and go down to Virus & Threat protection settings. Click Manage Settings.





Scroll down to Exclusions and click Add or remove exclusions.





Next, click on the Add an exclusion button.

In the below example I've added both my WindowsApps folder and the newer XboxGames Folder to the exclusions.





Hope that helps.

disabling Windows defender (and probably any antivirus) while downloading a game solve the issue

It's a beta app. There's gonna be a lot of issues. That's why it exists now.

Yes, but you must not be a PC gamer. The PC Game Pass would not be the cause of BSOD errors in Windows.

Same issue here, it started when using Norton to scan Xbox Game Pass folders would cause a BSOD, now just launching some Game Pass games will cause BSODs.