Downloading game stops at 0%

Purplebirmans · Dec 22, 2019

Hi

I have tried downloading two games from the store to XboxOne, and they are both repeatedly saying "installation stopped" at 0%!

I've tried rebooting, checked network, wi-fi, broadband speed, even up to a factory reset but still no joy.

Is there a recognised problem at the moment or does anyone have any solutions?

Thanks

:)

Purplebirmans

Just tried that, sadly its still doing the same thing. I've tried it on more than one game, too, and I have plenty of storage.

Purplebirmans

No, but I have tried downloading it via the hotspot on my phone with no change. How would I clear the mac address?

Crush The W0rld

have you tried removing your profile from the system? then putting back on sometimes that helps fix broken/ corrupted games

Purplebirmans

Thanks, everyone, I managed to get hold of someone else's broadband and it downloaded fine. My broadband and my phone are on the same carrier so I suspect they may have something anti-Xbox going on!

Thank you and Happy Christmas!

Viper7Gamer

Hi Purple,

Check maybe if your Xbox dashboard needs an update.

Go to System > Updates & downloads > Check for updates and check if Latest status was successful.

Downloading game stops at 0%