Downloading an app to Fortnite

I just bought a new console, xBox One s, for my son.

An offer came with the box,

Fortnite Battle Royale - Eon Bundle

He typed the code but he can´t see the content of the offer.

We can see that it is registered on the account but nothing more.

Can someone please help us?

My son is devestated!

He is also stressed out about that this offer will be refunded if he doesn´t collect what ever it is.

I´m just a mom who has no clue what so ever about these things. :-/

Thank you sooo much in advance!

:)

 

Conan isn't working

Same problem with fortnite, digital app or game will refuse to launch

 

Games and Updates won't install

Update: Fortnite Battle Royale was downloading from 1:04pm to 1:09pm, stopped and then began downloading again at 1:11pm and stopped a minute later at 3.0%

 

Hey there KimdBL

I'm sorry to hear you are running into this issue. Now the Eon Cosmetic set that it's supposed to come with is a Skin, Epic Aurora Glider and a Rare resonator Pickaxe. Have you all been able to go into the "Locker" option within the game already? This is
where the content would show up.

If it's still not showing up I would recommend following the "How to add or remove a Microsoft account on Xbox One"
and start by Removing the account first, and then Adding the account back onto the Xbox one console.

If at this point you are still not seeing the Bonus Content Let us know so we can offer more assistance.

You can always also attempt to
Contact Support so they may assist you with some Basic Troubleshooting if you don't feel comfortable enough doing this on your own.

I hope this helps!!

 

Thank you so much Eric for your quick reply.

We will try this and if it does’nt work I will come back.

Thanks again!

//Kim

 

Hi again,

He tried what you suggested but it still doesn’t show.

We tried to get in contact with support yesterday. Someone would call back. There was a call from an American number but we couldn’t hear anyone on the other side of the line.

Please advise us what to do now.

I’m forever grateful!

My son wont be with me for one week now and I am not sure I will be able to do anything on the console but I can try.

Thanks!

 

Hello there!

We understand that there is an issue with receiving the content (Eon Bundle)
for Fortnite.

Is the Xbox account linked
to an Epic account by any chance?

It would be best to check the View and download game content and add-ons on Xbox One article to ensure that the bundle
is something that might need to be installed.

Give these options a shot and let us know if this works.

Best wishes!

 

Hi again and thanks again for rhe quick reply.

Should it or should it not be linked? I didn’t understand whether it was or not out of your question.

Unfortunately I can not check any need of installing any bundle.

I have to ask my son next friday.

I will come back!

Thanks!

//Kim

 

Hi Kim,

It is recommended to link the account; it is not necessary though. It helps when trying to contact the developers: Epic Games when in-game currency is missing or when there are issues in-game in general. It also allows users to play cross platform when they
have an epic account.

Click on the following link:
Link Your Account

Once the page loads, it will show a log in page. Click on the platform being used (In this case, the Xbox symbol). Enter the email and password for the Xbox Account. Afterwards, it will ask to create a new epic account or link an existing epic account.

I hope this information helps

 

My son says it’s allready linked.



Please advise.

 

Hi Kim!

I'm sorry to hear that this has been a hassle :\

I would recommend to
Uninstall and Re-install the game. Since you were able to confirm the code was redeemed on his account through the

Order History. It should have granted the ownership to the account.

Also, if issue persists I would recommend for you to contact Live Support so they can assist you further into registering your Xbox.

The best way to reach Live Support would be here: https://support.xbox.com/contact-us#0

It's going to ask if you want help from the virtual agent select no thanks, pick the category(Games)
and just pick a contact method (request a call from support or Chat is faster).

Hope this helps !