Downloaded wrong version of Fifa

SelectFaun2160 · Oct 19, 2016

Ive downloaded the wrong version on Fifa for my son last night, (Fifa 16 instead of Fifa 17)Ive paused the download and wanted to know is there any way of cancelling the download and swapping for the latest game?

Many thanks

:)

CurliestAsp04 · Oct 19, 2016

Minecraft will not launch

Same problem with mine craft downloaded version. Started 2 days ago. Loading screen opens, then dumped to home screen. Also happens for Fifa 16. Other downloaded games work. Power cycle did not help.

Giaccommander · Oct 19, 2016

games dont start

fifa is dayone ... so guess its downloaded....

dr3 bf4 from disc

:/ correct disc?! ... ok i am no einstein but ... launching the wrong game? is that even possible?

Smwutches · Oct 20, 2016

You would have to contact support to see if they can cancel your original order so you can purchase the correct version. 1-800-4my-xbox if you're in the US/Canada or Contact Us | Xbox Support

Smwutches

You would have to contact support to see if they can cancel your original order so you can purchase the correct version. 1-800-4my-xbox if you're in the US/Canada or http://support.xbox.com/contact-us

Francia J.

Hi GrahamHodge, I hope you're doing great out there despite the issue that you're experiencing. I am an Independent advisor and I am here to help you in regards to your concern.

Please check if the refund has been approved by signing in https://account.microsoft.com/billing/orders and check the status. If it's visible as refunded, that's the reason why it was taken out since it has been successfully refunded.

Jamie1993

Hello, I´m Jamie. an Independent Advisor and a Microsoft user like you.

For a refund it has be a DIGITAL purchase, not a physical purchase.

To refund a digital purchase, please following link: https://support.xbox.com/help/subscriptions-bil...

You will need to sign in to the Xbox Live account that made the purchase.

Thank you

Jamie

Dérek Augusto

Hello!

My name is Dérek, I'm an independent platform consultant and I'm grateful for the opportunity to help you.

JDMackie, exchange is not possible.

But you can ask for a refund, and purchase the item correctly.

Let's see if it's possible to ask for a refund, buddy.

You will fill out a form, you will need the order code for each item.

But you have all the step-by-step procedure ok?

https://support.xbox.com/help/subscriptions-bil...

I remain at your disposal if you have any further questions.

Georges C.

Hello, first it's a pleasure to be able to help you today.

My name is welcome to the community.

Hello Kieran, unfortunately all xbox digital product refund requests are made by the form you filled out, even xbox support can't help you with the refund issue.

As for the cross-play of Fifa 23, I leave below a link where you have more information about cross-play.

https://earlygame.com/fifa/fifa-23-crossplay

Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

Downloaded wrong version of Fifa