Downloaded games

hi none of my downloaded games will load can play off discs but not the one ive downloaded any ideas

:)

 

Downloaded game/Downloaded content

Hello LEGENDARY PLANK,

Do you have the ability to use another storage device? Since you are experiencing this with all downloaded games and games that are installed on your hard drive I can only assume that if it's happening with multiple game discs that it could be related.

If you could try to remove the hard drive from your console and try a secondary storage device like a USB Flash Drive (something with anywhere from 8GB-16GB of space). If you are able to download Halo Reach to that Flash Drive and your profile to see if it
works you can then see if this is an issue with the storage device or something with the console.

This would be highly recommended before contacting phone support with this issue as they might try to tell you to do the same anyway.

 

Downloaded game/Downloaded content

I followed your instructions to the letter. Neither 'Halo: Reach' or 'Oblivion' will work. "Disc unreadable.". I'm totally confused as to how this can happen when there is no disc.

 

Did you tried to power cycle your console? If not, here is the tutorial of how do it: Restart or Power Cycle Xbox One Console

 

Do you get a specific error message when you start your download games?

If the game shows a splash-screen and returns to the Home Screen without a message, try the solution from SLB4EVERPT above.

Should you get an error message that asks if you own the game, make sure that you are actually using the account that bought the game, or that the purchasing account of the game set the console you're trying to play on as their "Home Conosole".