Downloaded Games Not Working

adnanzakir · Jan 2, 2017

Hi there. I wanted to inform of a recent issue I had been facing. I had gold and downloaded sleeping dogs last month. I normally play offline. After my one month of gold the game failed to load. I contacted Microsoft and after multiple checks they informed
that game servers would be down. I deleted the game and reinstalled it and still had same issue. Now when I bought one month of gold again it started working. Turns out it only works if I have xbox gold. I wanted to ask why is that since when I download the
game I should be able to play it regardless of gold account.

Also not only that I downloaded borderlands handsome collection and now it's not working. It's giving me an error that I don't own the game. My Microsoft Id is *** Die E-Mail-Adresse wurde aus Datenschutzgründen entfernt. ***. my issues are borderlands handsome collection not working altogether and sleeping
dogs only work if I have gold.

:)

Miss Portia · Jan 2, 2017

downloaded game not working

Hey there XiFuzi0nz XD - can you please create a new thread about your issue, since it is unrelated to this thread? Thank you!

XiFuzi0nz XD · Jan 2, 2017

downloaded game not working

my grand theft auto just wont download it says it is and when it gets to 100% it starts again at a rondom percentage

pn_taylor · Jan 2, 2017

If you got the game through Games with Gold for XBox One then they require an active Gold subscription to play as per the FAQ here: Games with Gold FAQ | Download Free Xbox Games

Specifically

What happens to my Games with Gold games if I cancel my Xbox Live Gold subscription?

On Xbox One, you’ll no longer be able to access your Games with Gold titles if you cancel your subscription. However, if you decide to renew your subscription at any time, you’ll be able to access and play your previously redeemed Games with Gold
titles again.

javiferreyra

It happened to me the same, but I have the 4GB version of XBOX , so I bought something that I cannot use ??? I did not get the warn ??? how is that possible ???

steeledwand7664

Did you preorder it?

If yes. let me explain the preorders.

When a preorder is done with a credit/debit card the card is not charged till approximately 10 days prior to the game being released. It will allow you to download the game so that you are ready to play it when the game is released and you do not have to
wait for the game to download once its released. But if for some reason when MS tries to take the money off the card and the 10 days prior to release mark and they cant they will cancel your order and take the license away from your account. (the game will
still be downloaded to your console) but when you try and play it because the license was taken away from your account you will get the message that you are seeing.

Now you say that it is NOT in your order history even if you preordered it and it was cancelled it will show in your order history as being cancelled. If it is not in your order history for the account that you are signed into then it was never bought on
that account and you would need to figure out what account it was bought on and sign into that one on your console to play the game.

XBF Nestor S

Hey Nathan thanks for the reply!

We are sorry this issue is still persisting, at this time we suggest firstly to check out the

Order History on the Microsoft account to make sure the licensing isn't the issue here. Now if all checks out on that end we would then suggest

Removing and Re-adding the account from the console to clear up any issues that might be arising on it. Give it a shot and let us know how it goes so we can further assist in this or any other issue or inquiry!!

XBF Lance J

Hey Nathan,

Sorry to hear about the game, let's try to get you back on that Prestige grind! We suggest you try

uninstalling the game and redownloading it by doing the following:

From Home, select My games & apps, and then select
See all.
When you’ve highlighted something to uninstall, press the Menu button on your controller.
Select Manage game & add-ons, then Uninstall all.

Let us know if this helps!

NathanJohnston2

Sorry diago but didnt fix the problem

Downloaded Games Not Working