Downloaded game not working

It happened to me the same, but I have the 4GB version of XBOX , so I bought something that I cannot use ??? I did not get the warn ??? how is that possible ???

Did you preorder it?

If yes. let me explain the preorders.

When a preorder is done with a credit/debit card the card is not charged till approximately 10 days prior to the game being released. It will allow you to download the game so that you are ready to play it when the game is released and you do not have to
wait for the game to download once its released. But if for some reason when MS tries to take the money off the card and the 10 days prior to release mark and they cant they will cancel your order and take the license away from your account. (the game will
still be downloaded to your console) but when you try and play it because the license was taken away from your account you will get the message that you are seeing.

Now you say that it is NOT in your order history even if you preordered it and it was cancelled it will show in your order history as being cancelled. If it is not in your order history for the account that you are signed into then it was never bought on
that account and you would need to figure out what account it was bought on and sign into that one on your console to play the game.

Hey Nathan thanks for the reply!

We are sorry this issue is still persisting, at this time we suggest firstly to check out the

Order History on the Microsoft account to make sure the licensing isn't the issue here. Now if all checks out on that end we would then suggest

Removing and Re-adding the account from the console to clear up any issues that might be arising on it. Give it a shot and let us know how it goes so we can further assist in this or any other issue or inquiry!!

Hey Nathan,

Sorry to hear about the game, let's try to get you back on that Prestige grind! We suggest you try

uninstalling the game and redownloading it by doing the following:

1. From Home, select My games & apps, and then select
   See all.
2. When you’ve highlighted something to uninstall, press the Menu button on your controller.
   
3. Select Manage game & add-ons, then Uninstall all.
   

Let us know if this helps!

Sorry diago but didnt fix the problem