Download speed issue

VII Vincent IIV · Mar 28, 2017

For some odd reason which I can't seem to figure out, my Xbox 360 is the only device in our house that has download issues. Download speed is 1.5 Mbps, but upload is around 10. Latency is 72. There is 0% packet loss.

The PS4 that is sitting on the same shelf gets a 13Mbps download. Every other device in the house has no problems, all on the same network.

Using a Google Wifi setup, Comcast internet. Modem and first wifi point in the living room, second wifi point two rooms over, directly below the Xbox 360. Have tried opening ports, did not help.

:)

SpikiestSpade · Mar 28, 2017

New Xbox One Owner, question about download speed

I never had a problem with download speed. I use a wired connection of 10 mbps and download speeds are pretty much what I'd expect, but lots of people are complaining about it recently. That's not an issue exclusive to Xbox either... Slow download speed on PS4?

Zehq · Mar 28, 2017

Disconnected randomly

Just ot the Mw2 issue, it is EXACTLY the same except for the download speed, the download speed goes to 13.

Mister Cizl · Mar 29, 2017

Hey VII Vincent IIV! If you haven't already, try out the steps
here and see if they help resolve your issue. Post back and let me know how it goes!

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Xbox Forums Staff

Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox Insider
Program Forums for help with Xbox Insider Program troubleshooting.

Hyperion CMDR

its what Eric said. its based on the connection of console to the network. it also is based on your connection speed and what is connected to it. I know mine can jump between 30 and 120 depending on how many are connected to my network.

XBF Erick C

Hey there Mr,

Sorry to hear you are running into this issue. Now when it comes to downloads it is going based off of the connection between the console and your network. Now although the download speeds are not too slow, you can always take a look at our support page
to help
Troubleshoot slow game or app downloads on Xbox One.

If you continue to run into problems you can also take a look at
Port Forwarding your console.

Give this a try and let us know of any changes.

RoGuE iSniperz

It is prob a issue with your modem or connection not the xbox itself.

Sounds about right its not the Xbox its more Internet Issue and thats what im dealing with since that happened on the Lockdown started on Mar 23rd but im getting Openreach Engineers coming out check my phone line that connect too my Broadband

AndrewLiverpool

Hello,

I have tried all the steps of factory reset, soft reset, removing and adding account on the xbox, unplug power supply, clear MAC address, and etc..but nothing seems to work. All other devices on my network are getting around 500mbs that are wired and 400mbs
wireless, but when i run a speed test in the setting on my xbox , I only get around 160mbs. I thought maybe it was ethernet cable so plug it into other devices and ran speed test and its getting around 500mbs so it not the cable. I connect my xbox to wifi,
ran a test , and it still gets around 160mbs, but running a test on other devices on wifi, I'm getting around 400mbs. What gets me is if I open up the default internet browser on the xbox and go to speediest.net, i get around 500mbs on that test. I cannot
figure out what the issue is and need some help.

Please and Thank You.

XMoIsBackX

It could be your downloading multiple games/updates causing this issue or it is your Internet Service Provider.

Download speed issue