Download not possible/ Download window disappears

Discus and support Download not possible/ Download window disappears in XBoX Games and Apps to solve the problem; Hey guys, I hope I'm in the right spot with choosing the "Store" topic and I hope I'll reach someone since 360 users are getting rare. My problem is... Discussion in 'XBoX Games and Apps' started by MRBFCB, Apr 20, 2016.

  1. MRBFCB
    MRBFCB Guest

    Download not possible/ Download window disappears


    Hey guys,

    I hope I'm in the right spot with choosing the "Store" topic and I hope I'll reach someone since 360 users are getting rare.

    My problem is pretty unique, I think since I couldn't find any similar problems yet.

    A friend of mine downloaded my profile and transfered the licenses so he could download a game(Splinter Cell Conviction) and play it afterwards with his profile.

    The profile download and the transfer went well, but when he tried to download the game, the window to download disappeared instantly.

    To specifie the problem: He went to the game in the store with my profile and clicked on "Download again". Then the following window where to verifiy and accept the re-download appears for like 2 seconds, doesn't even load the whole interface and disappears.
    There is no crash or something like that afterwards, just this bug. No error notice, nothing. Downloading other games of my download history works fine, no problem there, only with Splinter Cell.

    By the way, we're from Germany, maybe this changes something.

    The game isn't the most important thing, so it's okay, if it doesn't work after all, but maybe someone can help. We did clear the system cache, many restarts, redownload the profile, actually every basic problem solver, but it still doesn't work.

    Thanks in advance for any help!

    Greetings

    :)
     
    MRBFCB, Apr 20, 2016
    #1
  2. TrashAleksey
    TrashAleksey Guest
    Problem loading content COD: MW Bundle

    I have a problem.

    I bought -COD: MW Bundle. But I press "to download content" the appeared download window immediately disappears and so constantly. How can this problem be solved?
     
    TrashAleksey, Apr 20, 2016
    #2
  3. Smwutches
    Smwutches Guest
    Smwutches, Apr 20, 2016
    #3
  4. TariqAlm Win User

    Help

    i just downloaded the Xbox app and try to login but i got the same problem the sign in window disappears after i click sign in
  5. onyxishere Win User

    Download Disappeared

    Alright, one final thing and then you may need to contact phone support because you cannot find the game you downloaded.

    1. Go to Settings>Disc & Blu Ray

    2. Click Clear Persistent Storage

    3. Hold the power button on the console for 10 seconds until it shuts down.

    When you start the console back up go to My Games & Apps and look through the game list to see if it's there (double check the downloading area as well). If it's not then you may need to contact phone support for more assistance with finding the game.
  6. onyxishere Win User

    Download Disappeared

    Ok, do you have a Kinect? If so can you try saying "Xbox Go To Powerstar Golf" and see what happens? If it loads the game you can go back to home and press the Start button on your controller so you can add it to your Pins.
  7. WiKKiD6 Win User

    Download Disappeared

    admittedly I didn't even think to try that.. however, it just keeps going to Halo: Spartan Assault..
  8. onyxishere Win User

    Download Disappeared

    This is an odd issue indeed. Do you have an external storage device attached to your console? If so, make sure that you are seeing all storage devices when you head to My Games & Apps
Thema:

Download not possible/ Download window disappears

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