Download issues with Microsoft store and Games pass PC

TachyonPotato · Jul 30, 2019

I was attempting to download Metro Exodus onto my computer using my Games Pass subscription, then, after a while, I decided to cancel the download and do it later in the day, but the download will not cancel properly. Whenever I attempt to cancel the download,
it immediately starts again with the same progress it just had. I have the same outcome whether I attempt to cancel it using the Xbox app or Microsoft store. wsreset.exe and restarts of my computer have not helped.

The download does not seem to be progressing, but at the same time, I am unable to start the download up again, since the system keeps saying that the game is being downloaded when there is no progression, and my attempts to cancel the download have failed.
It doesn't even stay canceled long enough for me to click the button to start the install again.

Does anyone know how to fix this? I'd like to play the game, and would rather not have to factory reset my computer to be able to fix this issue.

:)

XBF Brad A

Hello Avian,

When you want a game from the game pass for PC, you need to go through the game pass for PC or the Microsoft store to download the games. They will not download from the app or console companion. Here is the

game pass for PC FAQ.

Thanks,

Brad

Dabigred425

They are playing on PC as well and with Game Pass Ultimate. I have Game Pass Ultimate and the game downloaded but cannot play with them because I did not download through the Microsoft Store?

TachyonPotato

Hi!

I hope this helps

https://support.xbox.com/en-US/games/game-setup/troubleshoot-games-windows-10

Thanks, forgot to try the game services reinstall.

SatanicoDrCadillac

Hi!

I hope this helps

https://support.xbox.com/en-US/games/game-setup/troubleshoot-games-windows-10

TachyonPotato

I've been trying both, and have restarted my computer multiple times. Still not working.

Download issues with Microsoft store and Games pass PC