Download issues - installation stops and resets at 0

BenjaminKay · Nov 5, 2021

Hi,

Trying to download Dishonoured 2 from the XB store to an Xbox One S.

The game gets a little way through, then installation stops and goes back to 0.

I have tried :

Clearing the cache

Factory Reset

Downloading from Xbox store button

Clearing save game files.

Basically, everything I've found I can do online.

The internet works fine. The XBL account is properly set up and works fine. I'm in the UK, with a UK account. No issues with XBL I can see.

Any help would be much appreciated.

Thanks

:)

Jesse E'

Alright. Glad to hear that. Have a good week

BenjaminKay

Hi Jesse,

Internal drive. Nope, other games seem to be fine, but I've only tried a few.

Thanks,

Ben

Jesse E'

Hello, My name is Jesse. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

Are you installing to an external drive or the Xbox drive? Does this happen with other games as well?

BenjaminKay

On the last try (probably about 15+) it worked. Don't think I did anything I hadn't tried before.

Jesse E'

- Press the Xbox button.

- Move right to the System Tab.

- Scroll down and select Settings.

- Scroll down to Network.

- Select Network Settings.

- Scroll down and select Advanced Settings.

- Scroll down and select Alternate MAC Address.

- Select the Clear button.

Then try installing again.

Also try installing more games to check if the issue is limited to Dishonoured

Download issues - installation stops and resets at 0