Download issues - installation stops and resets at 0

Discus and support Download issues - installation stops and resets at 0 in XBoX Games and Apps to solve the problem; Hi, Trying to download Dishonoured 2 from the XB store to an Xbox One S. The game gets a little way through, then installation stops and goes back to... Discussion in 'XBoX Games and Apps' started by BenjaminKay, Nov 5, 2021.

  1. BenjaminKay
    BenjaminKay Guest

    Download issues - installation stops and resets at 0


    Hi,

    Trying to download Dishonoured 2 from the XB store to an Xbox One S.

    The game gets a little way through, then installation stops and goes back to 0.

    I have tried :

    Clearing the cache

    Factory Reset

    Downloading from Xbox store button

    Clearing save game files.

    Basically, everything I've found I can do online.

    The internet works fine. The XBL account is properly set up and works fine. I'm in the UK, with a UK account. No issues with XBL I can see.

    Any help would be much appreciated.

    Thanks

    :)
     
    BenjaminKay, Nov 5, 2021
    #1
  2. Jesse E' Win User

    Download issues - installation stops and resets at 0

    Alright. Glad to hear that. Have a good week
  3. BenjaminKay Win User

    Download issues - installation stops and resets at 0

    Hi Jesse,

    Internal drive. Nope, other games seem to be fine, but I've only tried a few.

    Thanks,

    Ben
  4. Jesse E' Win User

    Download issues - installation stops and resets at 0

    Hello, My name is Jesse. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

    Are you installing to an external drive or the Xbox drive? Does this happen with other games as well?
  5. BenjaminKay Win User

    Download issues - installation stops and resets at 0

    On the last try (probably about 15+) it worked. Don't think I did anything I hadn't tried before.
  6. Jesse E' Win User

    Download issues - installation stops and resets at 0

    - Press the Xbox button.

    - Move right to the System Tab.

    - Scroll down and select Settings.

    - Scroll down to Network.

    - Select Network Settings.

    - Scroll down and select Advanced Settings.

    - Scroll down and select Alternate MAC Address.

    - Select the Clear button.

    Then try installing again.

    Also try installing more games to check if the issue is limited to Dishonoured
Thema:

Download issues - installation stops and resets at 0

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