download error

Hi Tony,

I'm sorry to hear that it's still persisting.

In regards to reversing the payment, you would need to submit a refund request.

Click here to learn
How to complete the refund request form.

After you submit the request, you’ll receive confirmation and follow-up emails that will include instructions on how to keep track of the status of your request.

If needing further assistance with the purchase I would suggest to contact Live Support.

The best way to reach Live Support would be here: Contact Us | Xbox Support

It's going to ask if you want help from the virtual agent select
no thanks, pick the category(Games) and just pick a contact method
(request a call from support or Chat is faster).

Best wishes!

-L

 

I have completed it twice and received no email.

 

Hello Tony

If you filled out request for refund but got no email then feel free to
contact us.

It's going to ask if you want help from the virtual agent select
no thanks, pick the category(Games) and just pick a contact method
(request a call from support or Chat is faster). Once you get an agent they will be able to help you from there.

Hope this helps

Thanks

Brad

Xbox Forum Team

 

Hey Tony-Stark,

Usually when you submit those forms, you get a confirmation page followed by a confirmation email. Refund requests can take up to 48 hours to complete.

If you did not receive any email confirmations, I would suggest going over to
Xbox Customer Support and request a refund through one of our billing support agents.

Let us know if you're able to get connected to a representative.