download and purchase history issues

ROBOTECHMASTER4 · Jun 19, 2015

missing games from my download history, I know I had fable 2 at one point but deleted it to make room now its not in my download history, is anyone else having similar issues and I cant look at my purchase history

:)

Jacyintha · Jun 19, 2015

Full version of arcade game disappeared

There were issues with downloaded content not showing up in your download history. It might be resolved. You can also check commerce.microsoft.com to check your purchase history, which is different that your download history.

ImTheMetalLord · Jun 19, 2015

Purchased Doom back in 2010, now XBLMP prompts me to buy it over again

There are two places you can find your previous purchase. Either your download history by going to Settings/Account/Download History or purchase history by going to Settings/Account/Purchase History. You can also find your purchase history on www.xbox.com
after you are logged in by clicking on My Account/Manage Devices/Xbox 360 Purchase History and start the download here and the next time you turn on your console it will start the download.

Sometimes games are re-released and it requires you to access the original copy in order to re-download it without having to re-purchase it.

I hope this helps.

onyxishere · Jun 20, 2015

Sorry to hear it.

Please double check your purchase history at commerce.microsoft.com. If the game is not listed there then perhaps it was added from a different gamertag.

onyxishere

Sorry to hear it.

Please double check your purchase history at commerce.microsoft.com. If the game is not listed there then perhaps it was added from a different gamertag.

Jacyintha

There were issues with downloaded content not showing up in your download history. It might be resolved. You can also check commerce.microsoft.com to check your purchase history, which is different that your download history.

Smwutches

It's a known issue that if you purchase content through the sales and specials app it won't show in the marketplace as being purchased. But you should be able to redownload the content from your download history -

support.xbox.com/.../download-content-history

Mister Cerb

Hey there! If I'm understanding this right, you're having issues redownloading content you've purchased in the past? Are you on the same profile that you first purchased the content on? If so, you can redownload content from your download history. Here's
a guide:
support.xbox.com/.../download-content-history.

Mister Gwyther

Are you having this issue when you try to purchase the game, or download it? Is it showing in your Purchase History?

download and purchase history issues