Downgrade Xbox Game Pass Ultimate back to an Xbox Live Gold membership

Discus and support Downgrade Xbox Game Pass Ultimate back to an Xbox Live Gold membership in XBoX on Consoles to solve the problem; Hi, I want to convert my Xbox Game Pass Ultimate back to an Xbox Live Gold membership but the status of my account is showing as suspended. I've... Discussion in 'XBoX on Consoles' started by LukeEdwards2020, Jun 26, 2020.

  1. Downgrade Xbox Game Pass Ultimate back to an Xbox Live Gold membership


    Hi,

    I want to convert my Xbox Game Pass Ultimate back to an Xbox Live Gold membership but the status of my account is showing as suspended. I've always bought yearly Xbox Live Gold memberships from the store. Before my Xbox Live membership expired I took up
    an offer to convert it to a Xbox Game Pass Ultimate, I want to convert it back now as I don't want to have to pay £10.99 a month, I want to go back to the £40 a year for Xbox Live Gold.

    It's looking as though my account is suspended because when Microsoft went to take the next payment for Xbox Game Pass Ultimate (which would have been when the Xbox Live Gold ran out) they couldn't take the next months fee because there's no credit/debit
    card associated with my account because I use cards from the store.

    Does anyone know how I go about downgrading my account without having to pay £10.99 for another months subscription when I don't want another month of Xbox Game Pass Ultimate but I do want to downgrade the account back to Xbox Live Gold.

    I tried asking one of the Gamers online but they suggested I speak with someone, I tried to setup a callback but it didn't work so here I am.

    Thanks in advance for any help.

    :)
     
    LukeEdwards2020, Jun 26, 2020
    #1
    1 person likes this.
  2. Nursemorph Win User

    Subscription

    As above, you exisiting Live Gold gets converted to Ultimate and cannot then be changed back. It means you get the added benefits of GPU (games and whatnot) for the same price as Live Gold as GPU contains LG.

    From the GPU page:

    "Joining Xbox Game Pass Ultimate automatically upgrades your existing Xbox Live Gold, Xbox Game Pass for Console, Xbox Game Pass for PC, and/or EA Play (purchased through Xbox) memberships."

    So, if you had 12 months of Gold, then you should now have 12 months of Ultimate. It cannot then be downgraded back to Live Gold:

    "Once converted, you cannot re-convert your Xbox Game Pass Ultimate membership back to a previous membership"

    https://www.xbox.com/en-US/live/gold/upgrade#promotionaloffers

    https://www.xbox.com/en-GB/legal/subscription-terms
  3. Smwutches Win User

    Problem with the association between Gold and Game Pass Ultimate.

    Unfortunately you would have to purchase gold again if that is what you want. Before purchasing the promotion, you are warned that whatever gold or regular game pass you have on your account will be converted to Ultimate Game Pass and cannot be converted
    back.

    Xbox Game Pass Ultimate:

    Use your active Xbox Game Pass Ultimate membership to play games on Xbox One and Windows 10 PC. Xbox Game Pass Ultimate includes Xbox Game Pass for Console, Xbox Game Pass for PC, Xbox Live Gold and additional benefits. Note: Purchase of Xbox Game Pass Ultimate
    automatically upgrades your existing Xbox Live Gold or Xbox Game Pass membership(s) to Xbox Game Pass Ultimate at a conversion ratio each based on days remaining. Learn how this works at www.xbox.com/gamepass. Future code redemptions are also subject to a
    conversion ratio. Conversion ratio subject to change. All conversions to Xbox Game Pass Ultimate are final: Once converted, you cannot re-convert your Xbox Game Pass Ultimate membership back to a previous membership. Maximum 36 months of redeemed Xbox Game
    Pass Ultimate per account at a time, including any converted time from Xbox Live Gold and/or Xbox Game Pass (for PC or console).
  4. FreakRoach Win User

    A doubt about Xbox Game Pass Ultimate

    Yes, you can cancel Xbox Live Ultimate whenever and revert to only Xbox Live Gold.
    So, when it says "Purchase of Xbox Game Pass Ultimate automatically upgrades your existing Xbox Live Gold or Xbox Game Pass membership(s) to Xbox Game Pass Ultimate at a conversion ratio each based on days remaining. Future
    code redemptions are also subject to a conversion ratio. Conversion ratio subject to change. All conversions to Xbox Game Pass Ultimate are final: Once converted, you cannot re-convert your Xbox Game Pass Ultimate membership back to a previous membership.
    ",
    it means if you activate Xbox Live Gold subscription when your subscription of Ultimate is still active. ¿Am I right?

    I think after activating ultimate, if you redeem a Xbox live Gold, it will extend your ultimate subscription.
  5. Ironwilled Win User

    Game Pass/Xbox Live Subscription

    Hi There,

    When you convert to Game Pass Ultimate it automatically upgrades your existing Gold membership as is mentioned in the official rules. Therefore in your case my advice would be to contact Xbox Support and explain to them your situation and see if they can
    help restore your Gold subscription.

    Xbox Game Pass Ultimate:

    Use your active Xbox Game Pass Ultimate membership to play games on Xbox One and Windows 10 PC. Xbox Game Pass Ultimate includes Xbox Game Pass for Console, Xbox Game Pass for PC, Xbox Live Gold and additional benefits. Note: Purchase of Xbox Game Pass Ultimate
    automatically upgrades your existing Xbox Live Gold or Xbox Game Pass membership(s) to Xbox Game Pass Ultimate at a conversion ratio each based on days remaining. Learn how this works at www.xbox.com/gamepass. Future code redemptions are also subject to a
    conversion ratio. Conversion ratio subject to change. All conversions to Xbox Game Pass Ultimate are final: Once converted, you cannot re-convert your Xbox Game Pass Ultimate membership back to a previous membership. Maximum 36 months of redeemed Xbox Game
    Pass Ultimate per account at a time, including any converted time from Xbox Live Gold and/or Xbox Game Pass (for PC or console).
  6. Smwutches Win User

    Game Pass Ultimate Cancelled My Xbox Live Subscription

    No. As stated before you upgrade, once you're current subscription is converted, there is no way to go back.

    Xbox Game Pass Ultimate:

    Use your active Xbox Game Pass Ultimate membership to play games on Xbox One and Windows 10 PC. Xbox Game Pass Ultimate includes Xbox Game Pass for Console, Xbox Game Pass for PC, Xbox Live Gold and additional benefits. Note: Purchase of Xbox Game Pass Ultimate
    automatically upgrades your existing Xbox Live Gold or Xbox Game Pass membership(s) to Xbox Game Pass Ultimate at a conversion ratio each based on days remaining. Learn how this works at www.xbox.com/gamepass. Future code redemptions are also subject to a
    conversion ratio. Conversion ratio subject to change. All conversions to Xbox Game Pass Ultimate are final: Once converted, you cannot re-convert your Xbox Game Pass Ultimate membership back to a previous membership. Maximum 36 months of redeemed Xbox Game
    Pass Ultimate per account at a time, including any converted time from Xbox Live Gold and/or Xbox Game Pass (for PC or console).
Thema:

Downgrade Xbox Game Pass Ultimate back to an Xbox Live Gold membership

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