Doubt about replacing an Xbox One Wireless controller

EXC stands for exchange.

No Charge because the repair order is free.

The white V3 controller was released in 2016 with the Xbox One S. The black one followed in 2017.

Hi there Travis,

Thanks for reaching out. I'm sorry to hear about the issue with the controllers. If you went through the

Troubleshoot your Xbox One wireless controller wizard and the problem persists.

Unfortunately we’re unable to fix the issue with your wireless controller, and it will need to be replaced. Click

Replace your controller below to check your warranty and initiate an exchange.

Hope this helps.

Hey there Rolkius.

Sorry about the controller drift trouble. Unfortunately if one your sticks is drifting, a repair or replacement is going to be your best option as outlined in this

Xbox One Wireless Controller Troubleshooter. Depending on your region and when you bought it you may be eligible for a replacement via warranty, if not purchasing a replacement is going to be your best option.

Thanks for understanding!

Try this Troubleshooter for wireless controller and if that doesn't help see about getting it replaced if still under Warranty
and service.

Hello again,

The reason for asking what issues were being experienced when attempting to connect it directly to a device is to confirm if it is indeed the controller that is at fault for this process not working.

If you've determined that the controller is at fault, a suggested replacing of the controller is in order.

Within our Xbox One wireless controller solution the following is stated:

Step 6: Your controller needs to be replaced

Your controller needs to be replaced

Unfortunately we’re unable to fix the issue with your wireless controller, and it will need to be replaced. Click
Replace your controller below to check your warranty and initiate an exchange.

REPLACE YOUR CONTROLLER

It will link you to this page, our request an Xbox controller replacement support article.

Best wishes!