Double suspension

Lucifer6six6 · Nov 7, 2016

I was told to post here since I got the automated response on the Enforcement page. I had received a chat suspension of Nov 4th (Thanks New COD) for 14 days. Im ok with that.. but what I am not ok with is getting a 14 day everything ban.. cant play any games
or anything, for apparently "This account engaged in harassment, abuse, or threats towards other players. This activity may include written or verbal abuse, griefing or trolling, threats, extortion". Now, how is that even possible when I was already suspended
from chat/messages from the week before? Even the support agent (Cedrick C) says that that is not right and should not have happened. I had tried to appeal it, but then got the same copy paste automated response on my appeal as well. Now I am being told to
post here and get it sorted out here. Here is a picture of the response from the agent that told me to post here.

Imgur: The magic of the Internet

:)

Toxic Ronin · Nov 7, 2016

Open letter to the Enforcement Team.

NOT TO MENTION THE DOUBLE STANDARD.. I GET A 2 WEEK SUSPENSION YET I READ THAT OTHER PLAYERS ONLY GET A 24 HOUR SUSPENSION

Smwutches · Nov 7, 2016

Account suspension still on?

You'll want to double check http;//enforcement.xbox.com to see if it shows a new suspension. If not, contact support to see if they still show an active suspension (they won't have information regarding the suspension though). 1-800-4my-xbox if you're in
the US/Canada or Contact Us | Xbox Support

Miss Ghidorah · Nov 9, 2016

Hi Lucifer6six6 -

Unfortunately, we're unable to assist with actions taken by the Enforcement team here on the forums. The Enforcement team does not use the forums, so they will not be able to respond. Please reach out to them at http://enforcement.xbox.com to
submit a new case review if necessary.

Thanks for understanding!

Lucifer6six6 · Oct 31, 2018

Hi -

Unfortunately, we're unable to assist with actions taken by the Enforcement team here on the forums. The Enforcement team does not use the forums, so they will not be able to respond. Please reach out to them at http://enforcement.xbox.com to
submit a new case review if necessary.

Thanks for understanding!
Click to expand...

Already did that, and got the same copy paste automated ****. Every interaction that I need to have with Microsoft makes me regret being a loyal fan for the past 15 years. Why did the Microsoft support agent tell me to come here and post here then? You all
seriously need to get your **** together for real....

Miss Ghidorah

Hi Lucifer6six6 -

Unfortunately, we're unable to assist with actions taken by the Enforcement team here on the forums. The Enforcement team does not use the forums, so they will not be able to respond. Please reach out to them at http://enforcement.xbox.com to
submit a new case review if necessary.

Thanks for understanding!

Lucifer6six6

Hi -

Unfortunately, we're unable to assist with actions taken by the Enforcement team here on the forums. The Enforcement team does not use the forums, so they will not be able to respond. Please reach out to them at http://enforcement.xbox.com to
submit a new case review if necessary.

Thanks for understanding!

Already did that, and got the same copy paste automated ****. Every interaction that I need to have with Microsoft makes me regret being a loyal fan for the past 15 years. Why did the Microsoft support agent tell me to come here and post here then? You all
seriously need to get your **** together for real....

JosefLBohorquez

Hi, enforcement actions not always are issued based on your latest activity.

Probably were something that you did the last week (just to give you an example)

punishmentof12

Yes, again something like this should be allowed to be challenged, because this person can continue to use this against me over and over again like they're doing now, the same strike 2 different times one of which I already got penalized for, now I'm being penalized for the same comment a month later, when I haven't been on XBOX since Monday let alone Nov 3rd. I should be allowed to challenge this, I can't review this because of the time frame of the suspension, in fact I blocked this person on Oct 23 so why is this able to continue to keep happening I have the screen shots on the different dates and they are identical what's going on?

JosefLBohorquez

Hi and thanks for reaching Microsoft Xbox gamer's community. My name is Josef.
I'm an Independent Advisor and a Microsoft Xbox user like you.

Hope you're doing great today despite this PUNISHMENTOF12

Would be great to assist you on this one, but unfortunately no one here including Microsoft customer support is capable to assist you with suspensions or enforcement actions.

Because is not possible to access to your account and enforcement details.

The only way to do it is via this site: https://enforcement.xbox.com/ there you can view your enforcement history or start a case review if applicable.

If you want to know how to submit a case review, you can use this link:
https://support.xbox.com/help/family-online-saf...

PS: Please note that if the suspension last 48 hours or less, is not possible to appeal because the enforcement team takes up to 72 hours to review your submission

Double suspension