Double payment on Xbox live gold membership

Discus and support Double payment on Xbox live gold membership in XBoX on Consoles to solve the problem; I recently accidentally put through my purchase for 12 months of Gold membership twice (I did not think it had gone through the first time). It has... Discussion in 'XBoX on Consoles' started by Jowsif, Aug 1, 2016.

  1. Jowsif
    Jowsif Guest

    Double payment on Xbox live gold membership


    I recently accidentally put through my purchase for 12 months of Gold membership twice (I did not think it had gone through the first time).

    It has charged me twice and I was wondering how I could go about getting a refund for one of the purchases. I have evidence of two payments within both my xbox account and my bank account

    Cheers

    :)
     
    Jowsif, Aug 1, 2016
    #1
  2. xboxfelix
    xboxfelix Guest
    How to Renew your Xbox LIVE Gold Membership

    Overview of Xbox LIVE Renewal

    When your current Xbox LIVE Gold Membership is about to run out, you will get a renewal message on your screen.

    • Month-to-month membership- Notification comes 15 days in advance
    • 3 or 12 month membership- Notification comes 30 days in advance
    Xbox LIVE membership can be renewed using a credit card, a debit card, or a Prepaid Gold Membership Card.

    If your automatic membership renewal (auto renewal) is set to off, you can purchase a new subscription or use a prepaid membership card to renew your Xbox LIVE Gold Membership.

    Renew with a payment option by purchasing a new membership:

    Steps to Follow

    1) Use your Xbox LIVE gamertag to sign in.

    2) Under Settings, select Account.

    3) Proceed to Your Memberships, and select the membership that you currently have (for example Xbox LIVE Gold)

    4) Select Modify Membership and you will be presented with a list of renewal options. If you are on an Xbox LIVE Free Membership, you can choose to upgrade to Gold Membership.

    5) Select a membership option, then Confirm Purchase.

    Once you have confirmed your purchase, the following will happen:

    • The payment option you are using will be charged immediately.
    • The time subscription plan you have just purchased will be added to your remaining subscription time.
    • Your Xbox LIVE Gold Membership will be activated and auto renewal turned on.
    Take note:

    If you use a credit card as your payment option, you cannot remove it on file until your current membership expires.

    There is a procedure you can follow to add or change your Xbox LIVE payment option.

    Renew with a prepaid membership card

    It is possible to renew your Xbox LIVE membership using a Prepaid Microsoft Gold Membership Card. This card is available at retail locations.

    If you choose to redeem a prepaid Xbox LIVE membership code, you will be added time to your existing Xbox LIVE membership, while your renewal settings will remain unchanged.

    How to turn on auto renewal (for existing membership):

    If you are already on Xbox LIVE Gold of Family Pack membership and you want to turn on auto renewal without purchasing new membership, you should contact Xbox Support.

    How to Troubleshoot Xbox LIVE renewal:

    If there are issues with your Xbox LIVE account, you might receive the following messages. The solutions are provided below:

    • Error: Your credit card has been declined several times by our billing service.
    This means that your credit card has expired, or the information on it has been changed. To solve this problem, there is a procedure you can follow to change payment option for Xbox LIVE membership.

    • Error: 8015d080
    In case you receive this error message, you need to contact Xbox Support.
     
    xboxfelix, Aug 1, 2016
    #2
  3. weaponx_uk2003
    weaponx_uk2003 Guest
    Xbox One Live 12 Months ??

    MS Store US says

    Day One 12-Month Xbox Live Gold Membership - Microsoft Store

    Day One 12-Month Xbox Live Gold Membership

    For a limited time, get a Day One 12-month Xbox Live Gold membership and play Killer Instinct: Round One, with the exclusive Shadow Jago character. Includes commemorative card and case.
     
    weaponx_uk2003, Aug 1, 2016
    #3
  4. KristianGrey
    KristianGrey Guest

    Double payment on Xbox live gold membership

    Hello there Jowsif.

    I honestly think you're on the wrong support. The friendly forum staff won't be able to handle such billing concerns afaik. It would be best to contact phone or chat support by going to the link below.

    support.xbox.com/.../contact-us

    cheers!
     
    KristianGrey, Aug 1, 2016
    #4
  5. KristianGrey Win User

    Double payment on Xbox live gold membership

    Hello there Jowsif.

    I honestly think you're on the wrong support. The friendly forum staff won't be able to handle such billing concerns afaik. It would be best to contact phone or chat support by going to the link below.

    support.xbox.com/.../contact-us

    cheers!
  6. DangerousBard Win User

    paypal

    Hello,

    The Gold trial is associated with a single gamertag and can’t be added to an existing membership, also if you have already used the Gold trial for three times you can't use it anymore.

    To know more regarding the gold membership trial check this link:

    support.xbox.com/.../trial-gold-membership

    to add a payment option to your Xbox Live account you should follow the steps in this support link:

    support.xbox.com/.../add-xbox-live-payment-option
  7. Hurlamania Win User

    Can't access billing section

    Change it from your console is an option for you:

    Console steps: Add or change your membership payment

    Sign in using your Xbox LIVE gamertag.

    Go to Settings, and then select Account.

    Go to Your Memberships, and then select the membership that you want to change (for example, Xbox LIVE Gold).

    Select Change Payment Options.

    Do one of the following:

    Select a payment option for your membership.

    Select Manage Payment Options to add or update a payment option.
  8. pjohnson PJ666 Win User

    Idk

    Update Account There is a problem with your payment option. Please update your payment information to continue your Xbox LIVE membership. You have two options to update your Xbox LIVE membership: edit an existing payment method or add a new one.

    Prepaid 12M Xbox LIVE Gold

    You do not have any payment options on file.
  9. T3NAC10US TM4K Win User

    Paid twice for same item

    I accidentally purchased Xbox live gold membership twice and was wondering if there was a way to cancel one of the payments?
Thema:

Double payment on Xbox live gold membership

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