Double payment for the same game

Discus and support Double payment for the same game in XBoX Sales and Promo to solve the problem; I recently bought the game Assassin's Creed Origins Deluxe Edition. The first day I tried to buy it, I had an Internet problem that made the download... Discussion in 'XBoX Sales and Promo' started by Red Arlow, Nov 19, 2017.

  1. Red Arlow
    Red Arlow Guest

    Double payment for the same game


    I recently bought the game Assassin's Creed Origins Deluxe Edition. The first day I tried to buy it, I had an Internet problem that made the download started but I could not play the game because I had to pay for it. The second day I paid so but by consulting
    my bank account, I see that I had a double payment for the deluxe edition of this game. Being a student, I can not afford to pay twice for the same game

    I wanted to know if it was possible to pay me back one of the two times I paid.

    PS : I'm French

    Thank you in advance.

    :)
     
    Red Arlow, Nov 19, 2017
    #1
  2. Smwutches
    Smwutches Guest
    Double charged for same game.

    Sorry, but phone support is the only way to get in touch with the billing department. They are the only ones who can handle refunds.
     
    Smwutches, Nov 19, 2017
    #2
  3. LOCO 4 FUT 99
    LOCO 4 FUT 99 Guest
    Double charged for same game.

    It happened to me also. We're you able to make a refund??? I called support and it took hours and I hung up
     
    LOCO 4 FUT 99, Nov 19, 2017
    #3
  4. Smwutches
    Smwutches Guest

    Double payment for the same game

    Smwutches, Nov 20, 2017
    #4
  5. Smwutches Win User

    Double payment for the same game

    You would need to contact support and speak to billing. Http://support.xbox.com/contact-us
  6. Miss Bijoux Win User

    Double Payment ???

    Hey there -

    Thanks for the question. Premium does not currently transfer between PC and phone versions of the game, but we do encourage you to make your voice heard over on
    Xbox Feedback. :)
  7. Francia J. Win User

    Double payment

  8. LOCO 4 FUT 99 Win User

    Double charged for same game.

    It happened to me also. We're you able to make a refund??? I called support and it took hours and I hung up
  9. Smwutches Win User

    Double charged for same game.

    Sorry, but phone support is the only way to get in touch with the billing department. They are the only ones who can handle refunds.
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Double payment for the same game

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