Double facturations, and no GAME PASS

Discus and support Double facturations, and no GAME PASS in XBoX Games and Apps to solve the problem; "Hello, I got billed from my Game Pass bank, twice 9, 99, and I do not have access to the Game Pass that was outstanding, but I was billed TWICE."... Discussion in 'XBoX Games and Apps' started by Captain Friye, Apr 11, 2018.

  1. Captain Friye
    Captain Friye Guest

    Double facturations, and no GAME PASS


    "Hello, I got billed from my Game Pass bank, twice 9, 99, and I do not have access to the Game Pass that was outstanding, but I was billed TWICE."

    :)
     
    Captain Friye, Apr 11, 2018
    #1
  2. Mister Cizl
    Mister Cizl Guest
    facturation

    Hey AmandeOrque2799! For assistance with billing and subscriptions, please contact support

    here    . Thanks!

    _______________________________________________________



    Xbox Forums Staff

    Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox
    Insider Program Forums     for help with Xbox Insider Program troubleshooting. Achievement issues? Check our sticky

    HERE     for the best info.
     
    Mister Cizl, Apr 11, 2018
    #2
  3. AmandeOrque2799
    AmandeOrque2799 Guest
    facturation

    Bonjour, en date du 05/10/2017 j'ai été prélevé de la somme de 19.99€ pour un renouvellement de l'option Xbox Live Gold. La fonction facturation automatique était sélectionnée, alors que je n'ai jamais demandé de renouvellement automatique. Je vous demande
    d'annuler ce prélèvement de 19.99€ d'autant plus que mon enfant ne se sert plus de sa console. Dans l'attente de vous lire, Cordialement, Mme SUANEZ

    [Translation: Hello, on 05/10/2017 I was deducted from the sum of 19.99 € for a renewal of the option Xbox Live Gold. The automatic billing feature was selected, while I never asked for automatic renewal. I ask you to cancel this levy of
    19.99 € especially since my child no longer uses his console. I look forward to hearing from you. Sincerely, Ms SUANEZ]
     
    AmandeOrque2799, Apr 11, 2018
    #3
  4. Ariel Acu
    Ariel Acu Guest

    Double facturations, and no GAME PASS

    Hi Captain Friye,

    We appreciate you for bringing this up. For Billing-related concerns, I recommend that you contact our
    Xbox Support team so that they could be able to see the transactions made for your Xbox Game Pass and find a way for you to be able to
    use it in your account.

    Let us know if you need further assistance.
     
    Ariel Acu, Apr 12, 2018
    #4
  5. Ariel Acu Win User

    Double facturations, and no GAME PASS

    Hi Captain Friye,

    We appreciate you for bringing this up. For Billing-related concerns, I recommend that you contact our
    Xbox Support team so that they could be able to see the transactions made for your Xbox Game Pass and find a way for you to be able to
    use it in your account.

    Let us know if you need further assistance.
  6. XBF Nestor S Win User

    facturation en double (Double Billing)

    Hey there Manon!

    Thanks for bringing this to our attentions however this is a known issue and a Service Alert at the moment. The best thing to do at the moment would be to check out our
    Xbox Live Status page and selecting the Notify Me button
    on regards to the online account not working.

    For the double charge we suggest to Request a Callback
    from one of our Xbox Billing Specialists since they are the best equipped, tool wise, to handle this type of issues. Give it a shot and let us know how it goes
  7. XBF Brad A Win User

    Double facturation[Translation-Double billing]

    Hello Sarah,

    Thanks for reaching out to the forums. We understand you are having issues with a refund. Unfortunately, the only way to get a refund is through the form. Click here to learn
    How
    to complete the refund request form    . You can reach out to support to see if they are able to enable the game since you still have one payment taken.

    When you go to Contact Us,follow these steps to request a call from support:



    • Step 1 ----click on Contact us
    • Step 2 ----under what you having trouble with select Subscriptions & billing
    • Step 3-----under what is the issue I can't redeem a code then hit next

      Step 4 ----scroll down to select request a call

    Once they call explain the issue and they will be able to help you. Note that these options regularly change so just keep selecting something that gives request a call from support as a contact option.



    Hope this helps.

    Brad
  8. eduscxbox Win User

    facturation en double (Double Billing)

    Hello ManonSérvigny, the phone numbers for Canada are:

    Canada

    Hours of operation:

    9:00 A.M. to 1:00 A.M. Eastern Time

    6:00 A.M. to 10:00 P.M. Pacific Time

    Xbox Support Phone Numbers

    Toll free: (800) 4MY-XBOX or (800) 469-9269

    Hearing impaired (TDD device): (866) 740-9269 or (425) 635-7102

    Games for Windows Support Phone Numbers

    Toll free: (877) 274-4349

    Hope it helps.

    best regards
  9. XBF Nestor S Win User

    facturation en double (Double Billing)

    Hey there Manon.

    We apologize for the confusion but here is the French Support Information:

    France



    Hours of operation:



    Monday-Friday: 08:00-21:00



    Saturday: 08:00-19:00



    Sunday: 09:00-17:00



    Phone Numbers



    +33 155 698061



    Hearing impaired (TTY) 0800 915 410
Thema:

Double facturations, and no GAME PASS

Loading...

  1. Double facturations, and no GAME PASS - Similar Threads - Double facturations GAME

  2. Xbox Controller has double input on Windows 10 computer.

    in XBoX on Consoles
    Xbox Controller has double input on Windows 10 computer.: Let me start off by saying, I've been using this same exact controller for nearly 10 years now and I've never had this problem up until about a week ago, Suddenly (seemingly after a Windows...

  3. Double charged

    in XBoX Accessibility
    Double charged: I bought the Premium Deluxe Flight Sim 2020 in 2020 and when I tried to reinstall you billed me the total cost again. c65fa907-88ca-4cd7-a99f-ddaf5426b7fa

  4. Double nat

    in XBoX on Consoles
    Double nat: Hello, i have a problem with my Xbox one FAT, because i have double nat, my router is ZTE ZXHN H298Q bd924220-e5c0-4033-96dd-68118ac08572

  5. My Xbox Headphones connect twice and all sounds come out double

    in XBoX on Consoles
    My Xbox Headphones connect twice and all sounds come out double: I have original Microsoft Xbox Headphones 2.0. since the latest updates, when i turn on my headphones, they "connect twice", i.e. the connected sound plays twice, and then all sounds are played...

  6. How to fix my elite series 2 controller double clicking the left stick?

    in XBoX on Consoles
    How to fix my elite series 2 controller double clicking the left stick?: When I press down on my left stick a single time, it presses it twice instead of once and I have no idea why. This only started happening recently but so far it has not gotten worse....

  7. Can you fix a “Double NAT type”

    in XBoX on Consoles
    Can you fix a “Double NAT type”: I am having trouble with my T Mobile home internet. Almost every online or multiplayer game I play, I get kicked out or denied due to having a “double NAT type”. Specifically, one of my favorite...

  8. Hearing double in my headset when party chat output is set to "Headset and Speakers". The...

    in XBoX on Consoles
    Hearing double in my headset when party chat output is set to "Headset and Speakers". The...: - When party chat output is set to Headset, everything works fine and as intended, chat mixer and all. - When party chat output is set to Speakers, I hear party output through my headset still,...

  9. I was double billed and need a refund. How do I get that?

    in XBoX Games and Apps
    I was double billed and need a refund. How do I get that?: I need a refund for being double charged 5327b1a2-73ab-489d-bba8-411b94608e8c

  10. What is the double sided tape inside the elite series 2 controller

    in XBoX on Consoles
    What is the double sided tape inside the elite series 2 controller: Got inside my controller to fix a switch issue, and want to know if I can buy this double sided black tape, or if it's not needed. I think it would be nice to replace it so it's the same as it...