Double charged for Xbox gold membership

Discus and support Double charged for Xbox gold membership in XBoX on Consoles to solve the problem; hello, I have had to renew my xbox gold membership, upon viewing my credit card statement it appears I have been charged twice. I am wondering why?... Discussion in 'XBoX on Consoles' started by BrodyMotley, Jan 30, 2019.

  1. BrodyMotley
    BrodyMotley Guest

    Double charged for Xbox gold membership


    hello,

    I have had to renew my xbox gold

    membership, upon viewing my credit card statement it appears I have been charged twice. I am wondering why?

    :)
     
    BrodyMotley, Jan 30, 2019
    #1
  2. XBF Erick C Win User

    Double charged for Xbox gold membership

    Hey there Brody,

    Sorry to hear you are running into this problem. Go ahead and click on the following link so that you can

    Request a Subscription Refund    .

    If you are having trouble through the website or do not see the duplicate transaction to request a refund for, go ahead and
    Contact Xbox Support for further assistance.

    I hope this helps.
  3. Apolog Win User

    Purchasing microsoft live points

    It's just so weird it still charges the gold membership..

    buying live points from stores cost the double almost.. that means.. no more DLC's or any arcades or anything..

    and my credit card is fine, no suspensions.
  4. BlueScarabGuy Win User

    I want a regular Gold membership, not Family, but Family is the only option I'm given!

    The account hasn't been renewed yet (it hasn't charged the credit card for another year yet). The membership will stay what it is (an Xbox LIVE Gold Family Pack) until the point that it is charged for another year. I wanted to make it so that when I was
    charged for another year (on the new card), I would be charged for a standard Xbox LIVE Gold membership. Basically, I was trying to purchase the new membership NOW, so that when it went to charge the new card for another year, it would charge for a standard
    Xbox LIVE Gold membership. However, the only option being given to me to select is an Xbox LIVE Gold Family Pack. Maybe it is a bug. If the next option I'm given here doesn't work, I'll contact phone support.
  5. ViBe x Wolf2079 Win User

    Game Pass Ultimate

    Does it also double as xbox gold, and when I do get the notification, will it be like gold membership expiring where on the dashboard it gives me options to buy certain memberships? Asking because I have GPU and am worried about that
  6. Smwutches Win User

    Double Gold Membership

Thema:

Double charged for Xbox gold membership

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