Double charged for Minecraft Realms

DanielWeller1 · Jul 4, 2021

My Minecraft realms subscription was renewed a few days ago, as reflected by the R$29.95 charge on my card (I live in Brazil). However, today, the game prompted me to "renew my subscription", and when I confirmed that, it created a NEW realm for me, and now I can see I have TWO subscriptions. I only want the original one (Quixotica). I want the second one canceled and my money refunded to me. The link to bill support is broken and not working. What do I do?

:)

Gstar_679

Hi

I have exactly the same issue, and it has happened twice to me now. The Realm says it has expired even though the recurring billing function charged me on the renewal date, then a few days later the realm says expired, and so I click renew and it charges me for a new realm as well. I am currently being charged for 3 realms when I actually only have 1!!!

Can someone please help.

Christopher Revoredo

Hi there AH welcome to the community forum! Christopher here, an Xbox fan just like you and has been on Xbox for years already. I would really love to make your day by helping you out. Yes sometimes getting a hold of support is tricky, I suggest contacting Xbox support by selecting the 24 hours chat option and state the following as your issue "Talk to Microsoft agent" that way you will be rerouted to support!

A_H123

Thanks for the reply but this doesn't have anything to do with Xbox as I stated in my post. I'm waiting on chat again this morning but never seem to reach the front of the queue.

XBF Meryem R

Hello there!

In order to make sure that you are getting double charged from the same account please go to Microsoft account | Sign In or Create Your Account Today – Microsoft, sign in with your account, select payment and billing, and then select order history.

Once you find that you got charged on the same account, please select Services & subscriptions, from there you can cancel your recurring subscription.

For more information, Go to the link Minecraft Realms and Realms Plus, and check the section "How to cancel your subscription to Minecraft Realms".

If the issue still persists after going through the troubleshooting steps mentioned, I invite you to contact our Xbox live support so that they can resolve the issue from their side.

Xbox Support

Francia J.

Hi Jbonecreeper, I hope you're doing great out there despite the issue that you're experiencing. I am an Independent advisor and I am here to help you in regards to your concern.

You can try to request a refund by signing in to https://account.microsoft.com/billing/orders and then copy the order number. Once you have it simply go to the refund webform link here: https://support.xbox.com/en-US/forms/request-a-...

Double charged for Minecraft Realms