Double Charge

Ok I used Google and finally was able to contact someone. As far as they can tell, the problem is on the PayPal side so I will now contact them.

Thank You for your assistant!

Hey Margaret

Thank you for taking the time to post this on the Xbox Forums. We understand that you are currently seeing unauthorized charges on your account.

I would first recommend
removing any payment instruments that you may have on your account, as well as perhaps

updating your security information on your account to make sure to prevent this in the future.

Additionally, you would have to request a refund through the
Refund request form, as we here on the Xbox Forums nor Xbox Customer Support, have the tools to assist you with this directly. All refund request are handled by the Refund Department, and filling out that form is the best way to reach them.

If you are having difficulties with performing this, you can reach out to
Xbox Customer Support so that they may guide you on making these updates. You can request a call by following these steps:

1. Log into Xbox.com
2. Scroll down to the bottom of the page and select Support.
3. Scroll down and select Contact us.
4. Select Billing & accounts.
5. Select See other options.
6. Select Charges on my account.
7. Select Show contact options.
8. Select Request a call from Support.

I hope this is of some use to you.

Ah, so it was a Microsoft balance that was used, though it still doesn't explain the double charge. Might be best to reach out to Store Support to ask:

https://support.microsoft.com/en-us/account-billing/contact-microsoft-store-support-

Just need to select your region and then find the number to correspond to your country

Hi, I hope you're doing great out there despite the issue that you're experiencing. I am an Independent advisor and I am here to help you in regards to your concern.

Can you please sign in to https://account.microsoft.com/billing/orders and then check if you can see two transactions from there?

If yes, you may request a refund for the other transaction through https://xbox.com/refunds but if none you may need to reach out to your bank so they can validate the second charge.

Hello, Fernando. Thanks for reaching out! My name is Lucas. I'm an Independent Advisor and a Microsoft user just like you. I'll be happy to assist you today.

Have you ever had Game Pass Ultimate or normal Game Pass on your account? This offer is usually only for new subscribers. If you tried to subscribe to it when you already had Game Pass before, this may happen.

Also, are both charges (R$5 and R$44.99) showing on your Microsoft account order history?

https://account.microsoft.com/billing/orders

Waiting for your kind reply.