Double billings on Xbox Live purchase

Discus and support Double billings on Xbox Live purchase in XBoX Games and Apps to solve the problem; Hi, I got billed twice for my Xbox live purchase. How could I contact your team to get my money back ? Thank you. 5f68e3c8-667b-4d7c-bda3-75c19347603d Discussion in 'XBoX Games and Apps' started by McMeumeu365, Sep 5, 2016.

  1. McMeumeu365
    McMeumeu365 Guest

    Double billings on Xbox Live purchase


    Hi,

    I got billed twice for my Xbox live purchase.

    How could I contact your team to get my money back ?

    Thank you.

    :)
     
    McMeumeu365, Sep 5, 2016
    #1
  2. Smwutches
    Smwutches Guest
    Xbox Live Double-Billing

    You'll want to contact support and speak to billing. 1-800-4my-xbox if you're in the US/Canada or Contact Us | Xbox Support
     
    Smwutches, Sep 5, 2016
    #2
  3. TwiztdPickle
    TwiztdPickle Guest
    Xbox Live Double-Billing

    A few months ago, going back to about January/February I cancelled my Xbox Live 3month renewal to replace it with a 1-year renewal. My account states the 1-year now, having replaced the 3 month.

    Now, why am I getting an email saying my account is being billed for the 3 month again? It is now May... I allowed a few months because I figured it took some time (aka finishing out the subscription of the previous payment).

    This is making me increasingly more frustrated with Microsoft and would very much appreciate any assistance to get this rectified ASAP.
     
    TwiztdPickle, Sep 5, 2016
    #3
  4. Daft Badger
    Daft Badger Guest

    Double billings on Xbox Live purchase

    Daft Badger, Sep 5, 2016
    #4
  5. Daft Badger Win User

    Double billings on Xbox Live purchase

  6. Niki Mwiki Win User

    Double billed for xbox live

    Thanks for the help TJ! I'll use the link you provided! Thanks again, Niki
  7. TheJackah Win User

    Double billed for xbox live

    Hey Niki Mwiki,

    Thanks for using the Support Forums!

    As this is a public forum, the community cannot discuss specific charges, particularly as we're not able to access your account to check on this.

    However - you can any charges from Microsoft to you by logging-in here:
    www.commerce.microsoft.com     then selecting Payments & Billing.

    You'll be able to view all billing history.

    If there is an issue with a charge, you will need to contact Billing support here:
    support.xbox.com/.../contact-us

    Hope that helps! :)
  8. GUARD YA BRAiN Win User

    Double xbox live billing

    Personally Id recommend calling xbox support. Make sure you dont have other accounts that are still active etc.. you can find this under settings and subscriptions.
  9. xxxTIMBURYxxx Win User

    Double billing for xbox live

Thema:

Double billings on Xbox Live purchase

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