Double billing for migrated game

Discus and support Double billing for migrated game in XBoX Games and Apps to solve the problem; Just finished migrating Minecraft from Mojang to MS. MS is now billing me for something I've already paid for. How do I fix this issue without paying... Discussion in 'XBoX Games and Apps' started by Marbenmin, Sep 13, 2021.

  1. Marbenmin
    Marbenmin Guest

    Double billing for migrated game


    Just finished migrating Minecraft from Mojang to MS. MS is now billing me for something I've already paid for. How do I fix this issue without paying for it again?

    :)
     
    Marbenmin, Sep 13, 2021
    #1
  2. Marbenmin Win User

    Double billing for migrated game

    No, it wouldn't be there anyway, lemme explain. I bought Minecraft back in 2012, this was way before it was even considered that Mojang would migrate accounts to you, back then, to get the game, you had to buy this special card and Walmart for 30 dollars then sign up for Minecraft after the payment was made. I migrated my account last night and after the migration completed, when I signed on it was giving me the option to play the demo, and telling me that I had to buy it again on their website to get the full experience.
  3. Jesse E' Win User

    Double billing for migrated game

  4. XBF Mohammed C Win User

    Double billing for migrated game

    In your case, you will need to contact our live agents as they shall be able to clear this up for you.

    You can request a call back or live chat on Contact us | Xbox Support

    If you encounter any issues requesting a call back or live chat on the Xbox support website, I recommend visiting Microsoft Virtual Agent

    Then just type in “agent” and select the issue.

    Select either of the option “Call me back” or “chat”

    If you are still unable to get hold of a live agent, try this link : Contact us - Microsoft Support
  5. Jesse E' Win User

    Double billing for migrated game

    It's not in the migration instructions, but after the migration, you have to ADD a NEW account, and link it to your Microsoft account. Startup will take longer, but it sure works.

    On the login prompt in the java launcher, go back. You'll see the mojang account you had been signing into - ignore it, and add a new account to the launcher. Using the email address associated with the microsoft account you just migrated to, sign in with the email address and password of your microsoft account. It's not an elegant migration on the UX side of things, but it does work.
  6. Marbenmin Win User

    Double billing for migrated game

    I was billed yesterday, it's not double the price, it's just making me pay for it again even though I paid for it back in 2012. This only happened when Mojang had me migrate my account to Microsoft
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Double billing for migrated game

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