Dormant Account

Discus and support Dormant Account in XBoX on Consoles to solve the problem; Hello Xbox team, I created a xbox live account. I attempted to change gamertag. Unfortunately the gamertag I was trying to make is unavailable. I know... Discussion in 'XBoX on Consoles' started by NaiveBadger2787, May 1, 2017.

  1. NaiveBadger2787
    NaiveBadger2787 Guest

    Dormant Account


    Hello Xbox team, I created a xbox live account. I attempted to change gamertag. Unfortunately the gamertag I was trying to make is unavailable. I know Xbox implemented a new inactive account policy, which if your account is inactive for a year or more your
    gamertag will be deleted. I looked up the account in question and it has game achievements from a game from 2012, with no other activities on Xbox 360 or Xbox One. Which leads me to believe the account has been inactive for at the least five years. If I provide you
    with gamertag in question, would you be able to make gamertag available for me to use. I understand your busy, please email me when you are available to respond. Thank you for your time. Live long and prosper.

    :)
     
    NaiveBadger2787, May 1, 2017
    #1
  2. RenegadeMoose
    RenegadeMoose Guest
    Do you think Microsoft will clear out old unused gamertags?

    It probably depends on if the Microsoft account is dormant, not the Live account. As long as that person is still using their Hotmail you won't get B0ngR1pp3r420.
     
    RenegadeMoose, May 1, 2017
    #2
  3. PortlandGrownTV
    PortlandGrownTV Guest
    Dormant account

    Hey guys so my issue is that I made an account about a year ago. to simply reserve the name for my self... I am a streamer and didn't want anyone to have access to this account. Now when I try to look up the account it doesn't come up.. like it doesn't exist.
    xbox support is telling me its dormant. Im trying to figure out how to get this name back.... Supervisors cant do anything.
     
    PortlandGrownTV, May 1, 2017
    #3
  4. An Old Freak
    An Old Freak Guest

    Dormant Account

    No, they will not. Could you provide a link to this one year policy?
     
    An Old Freak, May 1, 2017
    #4
  5. Daft Badger
    Daft Badger Guest
    It's not 1 year,it's 5 years.

    If a gamertag does not log in for 5 years it is then freed up & made available.

    Gamertags are not freed up upon request.You will have to check in 5 years time to see if it s available.

    Things to remember are that gamertags are used on other services,not just xbox live so you can't know whether a tag is being used or not.

    Also the system does not recognise capital letters or spaces so GAMERTAG would be the same as Gamer Tag or gamertag.
     
    Daft Badger, Nov 1, 2018
    #5
  6. Daft Badger Win User

    Dormant Account

    It's not 1 year,it's 5 years.

    If a gamertag does not log in for 5 years it is then freed up & made available.

    Gamertags are not freed up upon request.You will have to check in 5 years time to see if it s available.

    Things to remember are that gamertags are used on other services,not just xbox live so you can't know whether a tag is being used or not.

    Also the system does not recognise capital letters or spaces so GAMERTAG would be the same as Gamer Tag or gamertag.
  7. An Old Freak Win User

    Dormant Account

    No, they will not. Could you provide a link to this one year policy?
  8. Internet Expert Win User

    Dormant account

    What kind of account has become "dormant"? There's the Microsoft account (which serves as the account for your Xbox gamertag), and the email used to log into it.





    Did you use a separate Outlook account as the email address
    for your other Microsoft/Xbox account?     If this is the case, Outlook accounts are deleted after
    365 days of no sign-in activity. After removal, the email address would be available again for new signups after 60 days. Other email providers are subject to their own policies on pruning inactive email addresses.

    I think Microsoft/Xbox accounts (on the other hand) get deleted after five years of no sign-in activity.

    Whatever the case, you can attempt the Microsoft account recovery tool here:
    https://account.live.com/acsr

    You can also look here for more specialized help on accessing your Microsoft account:

    https://support.microsoft.com/en-us/help/12401/microsoft-account-get-help-by-email
  9. Njal the Blue Win User

    When will Microsoft deactivate inactive accounts?

    From 2016 they started a program that if accounts were dormant for 5 years, they would be released. Though this will happen doesn't mean a gamertag is truly dormant. If the person is still using the Microsoft account, for anything to do with Microsoft,
    then the gamertag will not be released.
  10. Miss Portia Win User

    i cant retreive deleted gamertag as email has expired. please help!!!

    davemcfly85 is correct. If the email account has fallen dormant, then unfortunately recovery is not possible.
Thema:

Dormant Account

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